She is an excellent representative of Underriner -very customer and service focused! Happy 1 year anniversary Bonnie!
8/7/2025
Laura D. VERIFIED CUSTOMER
I think Bonnie forgot to give me a printout of the multipoint inspection. Could you email that to me? Or mail it. Thanks!
8/7/2025
Robert P. VERIFIED CUSTOMER
It looks like the tires were not rotated. The rear 2 tires PSI have been 31 and after driving they are still showing that psi, the front has been 39 so one would expect the numbers be changed or even the pressure filled to 35. We also had someone throw a rock at the car last year and it dinged the passenger rear wheel metal and that is still on that side of the car too. Could you please make a note about the tires not being rotated? Thank you
8/7/2025
Peggy C. VERIFIED CUSTOMER
I still have glass falling from the sunroof that was supposed to to be vacuumed out when the sunroof glass was replaced.
8/6/2025
Caroline J. VERIFIED CUSTOMER
Instead of relying on a text to let people know the status of their car, having someone come out and talk to them would be better. I didn’t check my texts for 15 or 20 minutes before I realized it was you had sent a text explaining the status of my car, what needed to be done and how much I would have to pay. Then I had to go up to the desk and get further information. My appointment would’ve been finished much quicker had someone come out to let me know and to go over the items with me.
8/6/2025
Inger C. VERIFIED CUSTOMER
Bonnie was pleasant to deal with and did keep me informed of my service. In the past, there was staff there to greet me at my car for drop off and pulling my car up at the end. I recall that was a nice welcoming touch especially at the end as yesterday looking for a place to throw the plastic seat protector and floor mat away outide. Your diagnostic charges are overpriced especially when I had the exact code myself.
8/6/2025
Eleanor C. VERIFIED CUSTOMER
Underreiner did a fabulous job of working me in with both my AC and recall issues. I really appreciated it!!! Kind, generous staff made it possible! I got there at 7am and was out and to the hospital by 9:30am!
8/6/2025
Evan B. VERIFIED CUSTOMER
Excellent services and friendly staff.
8/6/2025
Vanessa T. VERIFIED CUSTOMER
Bonnie took great care of us, facilitated our oil change and tire rotation with great speed. She also diagnosed our problem well before the tech verified her assessment. She had a solution and placed a part order. So I guess we’re still processing this visit until our car is completely fixed. Looking forward to our repair appointment. Thank you!
8/6/2025
Marilyn K. VERIFIED CUSTOMER
Love, love, love the amazing service!! Thanks Bonnie for going the extra mile, your friendly service, excellent work!! 5 STARS!!
8/6/2025
Thomas P. VERIFIED CUSTOMER
Thank you
8/5/2025
Virginia O. VERIFIED CUSTOMER
Staff were courteous and service was faster than anticipated.
8/5/2025
Rick M. VERIFIED CUSTOMER
Thanx, Heather Michael & Bonnie.
My visit couldn’t have gone better.
Pls extend my thanks to the service technician
That actually did the work as well