My only complaint was the guy who drove the car into the garage. I didn’t realize I should drive it in when it opened without asking first. He told my husband, “you don’t pay the heating bill”. I thought it was rude and unnecessary. Other than that, we were completely satisfied.
5/9/2024
Erin G. VERIFIED CUSTOMER
Thanks for the great service today!
5/8/2024
D And. VERIFIED CUSTOMER
Josh is a former employee and we hated to see him leave. He’s 100% professional and you can tell he’s fully engaged with his customers. Tell him to keep up the great job!!!
5/8/2024
Lana S. VERIFIED CUSTOMER
Friendly, attentive, good communicator
5/7/2024
Sheri S. VERIFIED CUSTOMER
I was told I needed a new cabin filter, which I had replaced at my last visit in February. I think that before you make recommendations, the tech should make sure he is aware of the customers recent vehicle work.
I also am curious as to why I had an oil change in February and had to come back in May, per the sticker put on my windshield. I really should not have had to return in such a short time period.
I think there needs to be better communication, more accurate info.
5/7/2024
Mike V. VERIFIED CUSTOMER
About 6 months ago I had my first visit to Underriner for warranty work on my XC40 and I dealt with Joshua. He was professional then and when I inquired on a good nearby restaurant he gave me a great recommendation and directions. Today he was once again efficient and professional. The cherry on top was they WASHED my car after the service! Top-notch. Thanks Josh and Underriner.
5/7/2024
Megan M. VERIFIED CUSTOMER
I had appointments to get recall on my car that when I went in to schedule the appointment they said by time you appointment is here we should have the part. I take in and I call in two hours say they part and that it’s just sit but you guys should the part this week. I ask if I could first on the list and if I could schedule another appointment to get that recall fixed. They said no and I’m not impressed compared the last I was there.
5/7/2024
Christine W. VERIFIED CUSTOMER
This was only the 2nd time my Santa Cruz was washed in the 2 years I've been coming for service
5/6/2024
Robert M. VERIFIED CUSTOMER
There was a mistake with oil made during my visit. Your service team acknowledged the mistake and attempted to correct the mistake. It was acceptable to me but it wasn’t the same as not making the mistake in the first place.
5/4/2024
Charolotte T. VERIFIED CUSTOMER
Good job at not making me feel like an idiot for having a loose license plate bracket!
5/4/2024
Tina S. VERIFIED CUSTOMER
Tanner is a great attentive service writer.
5/3/2024
Andrew F. VERIFIED CUSTOMER
Very easy check in and it was done early. We're very happy with the service.
5/3/2024
**** O. VERIFIED CUSTOMER
Very appreciative that Josh helped me out by fitting in an oil change at the later part of the day. Thanks to the crew too
5/3/2024
David B. VERIFIED CUSTOMER
Ver good
5/2/2024
Jerry E. VERIFIED CUSTOMER
Tanner does great work
5/2/2024
Florence H. VERIFIED CUSTOMER
Jackson was very helpful and made sure to keep me informed on the status of my vehicle. I was very pleased with the work done on my car and the customer service from everyone at Underriner.
5/1/2024
Michael B. VERIFIED CUSTOMER
Pleasant experience all around. Jackson deserves a raise.
5/1/2024
William R. VERIFIED CUSTOMER
Great service!!
4/30/2024
Susan D. VERIFIED CUSTOMER
It would’ve been nice to actually meet the tech and asked my questions directly, but I understand why that didn’t happen. I appreciate the extra time you put in on the cruise control and the stupid map, which is really starting to piss me off. I can’t tell if the fluids were topped off or not or if that’s something that’s included in the service.