Bonnie was absolutely professional, kind and a welcome pleasure to talk to. Very knowledgeable and informative. Way to Bonnie!! Keep up the great work!!!!
4/2/2026
Lema J. VERIFIED CUSTOMER
Well done. Thx!
4/1/2026
William H. VERIFIED CUSTOMER
Bonnie was excellent and service was prompt. Incomplete is finding how/why auto function of front wiper works less than 25% of the time. Hopefully Bonnie will pursue.
4/1/2026
Heather O. VERIFIED CUSTOMER
My display that has Bluetooth has been glitching when I listen to music and I have told them a few times and they keep telling me that they can't find anything wrong. I feel that if I pay for an extended warranty that covers that display that everything should be done in order to remedy the situation. However I do really like the people that work there they are very kind and patient with me. Now they tell me that I have to use a cord to use my Bluetooth which to me is not Bluetooth at all it's old school stereo. What is the use of Bluetooth if I cannot use it?
4/1/2026
Jack M. VERIFIED CUSTOMER
They did a good job
4/1/2026
Bill R. VERIFIED CUSTOMER
Bonnie and Bryaan are the best!
3/31/2026
Sherrill S. VERIFIED CUSTOMER
I wish he would have mentioned the surcharge on credit card, I would have paid in cash. Price to fix was excessively high, since I thought the air conditioning problem was fixed last year!
3/31/2026
Jennifer J. VERIFIED CUSTOMER
Friendly staff and helpful! Thank you!
3/29/2026
Debra F. VERIFIED CUSTOMER
I am disappointed in the lack of communication and knowledge of your staff
3/28/2026
Suzanne I. VERIFIED CUSTOMER
Engine light came on my husband has that thingy that yells u what's wrong. It said transmission sensor. The 1st time I talked to Matt he just got back from lunch... being in retail, when I get back from lunch..yea I need a nap so conversation was good. I had a appointment 3-22 1 pm.
Well it wasn't good news but they offer financing... Was going to call for update n got a text that my car was finished whoo hoo!
There was a box in my car but had things to do..
Turns out it's a steering wheel lock...thanks Matt!
3/28/2026
**** G. VERIFIED CUSTOMER
You guys are always great! Thanks for everything. Cheers!
3/28/2026
Kathleen B. VERIFIED CUSTOMER
Had to go thru alot to get a 4 year warranty battery replaced on a 1 year and 2 month old Volvo.we have purchased 4 new Volvos...from Underriner there won't be a 5th
3/27/2026
Tami B. VERIFIED CUSTOMER
Fantastic service! Bonnie is a rockstar bridge between the service center and the customer keeping all communication clear, accurate and prompt.
3/25/2026
Jerry S. VERIFIED CUSTOMER
Unsatisfied interaction with the service representative over his misrepresentation of the services that were provided.
3/24/2026
Aimee S. VERIFIED CUSTOMER
I would really like to send a big thank you to Bonnie. She was inviting, personable and gave ultimate customer service. I have felt well taken care of in every step of the process. Thank you to all the Underriner staff!
3/24/2026
Cora A. VERIFIED CUSTOMER
None at this time. A good job done.
3/24/2026
Sabrina H. VERIFIED CUSTOMER
I appreciate how fast they tried to get me through but this is the 2nd time I've left there with dings in my brand new car. I think it's coming from the carwash.
3/24/2026
Tiara F. VERIFIED CUSTOMER
I really appreciated that Bonnie was kind, communicative, and thorough. I didn't feel like I was left wondering about pricing, timing, or what was going on. Even when she didn’t know about something that I asked her, she found out for me. Thanks so much!!