Everyone was super nice and had the answers I was searching for! Shoutout to the body shop for helping me with scratch/dent help. This is why I buy Volvo!
2/7/2026
**** W. VERIFIED CUSTOMER
Got the unit back home and oil is leaking onto my garage floor. This is the second time this has happened with Underriner. I'm planning on calling them today to make this right.
2/6/2026
Tammi A. VERIFIED CUSTOMER
Thank you
2/5/2026
Guy R. VERIFIED CUSTOMER
Don't understand how tires do not need rotated for 20000 miles.
2/5/2026
Denise J. VERIFIED CUSTOMER
Tyrel did an awesome job of keeping me informed on the progress of addressing my concerns with the car.
2/3/2026
Shawn L. VERIFIED CUSTOMER
Bonnie and the Service department are great. Hard believe I had to have part replaced at just over thousand miles on a new car.
1/31/2026
Sam Q. VERIFIED CUSTOMER
Great service and Quality personnel.
1/31/2026
Jeff L. VERIFIED CUSTOMER
The service was done perfectly. Bonnie Brunko was my contact and she kept me informed the entire time throughout the process. She Did a phenomenal job.
1/30/2026
Jerry S. VERIFIED CUSTOMER
Quick service to get my vehicle in to be serviced.
1/30/2026
Mary M. VERIFIED CUSTOMER
Bonnie managed a confusing situation with professionalism and grace.
1/29/2026
Gwenda P. VERIFIED CUSTOMER
NA
1/29/2026
Gwendolyn K. VERIFIED CUSTOMER
Jackson was very helpful with showing me how to use our new hitch. He also took some time with me on how to use the computer screen on my new Volvo. Such a nice guy.
1/28/2026
Krista N. VERIFIED CUSTOMER
The repairs seemed to have been completed as expected. The vehicle was detailed as I requested and paid additionally for, however the tires were allowed to built up ice from the washing. Due to this I was only able to drive 60mph maximum speed for the 189 mile trip home on the interstate. I understand this was an unfortunate occurrence with no help from our freezing temperatures.
1/28/2026
Nancy D. VERIFIED CUSTOMER
As usual everyone was great I thank uou
1/23/2026
David K. VERIFIED CUSTOMER
We were charged $129.51 for the “on call battery” and $411.86 for unspecified labor? Software update? The invoice doesn’t clarify. The car sat in the service aisle for 20+ minutes and after the car was taken in the back it was ready 30 minutes later. We declined diagnostic services because our car diagnosed itself. If a software update was provided and we were charged, it was never mentioned. Instead it appears we were charged more than $400 for 20 minutes labor, unless we were charged expensive labor charges for a car wash.
1/23/2026
Robbin M. VERIFIED CUSTOMER
The staff at Underriner Honda truly care about their customers, and want them to walk away happy. They do everything they can to make sure that happens. Scott and Jordan are the two employees who helped me get my vehicle and I hope their superiors see what exceptional employees they are. I’ll be a lifelong buyer for sure.
1/23/2026
Susan D. VERIFIED CUSTOMER
Service was fine but the steering wheel was dirty & grimy when service was completed. Light interior showed dirt black marks on the steering wheel. Maybe you can get covers for SW while car is being serviced. Came clean with soap and water. Thank you.
1/23/2026
Karen G. VERIFIED CUSTOMER
When checking in for 60,000 mile maintenance service, your computer program did not show that I had already had the transmission flush. If I had not brought it up, and the service writer looked it up in another place, the flush would have been done again and I would have paid again. Seems to me that the computer program should automatically show the work that has been performed, without being so hard to find.
1/23/2026
Chris S. VERIFIED CUSTOMER
When I arrived they could not find my appointment. When I picked up my car it had not been washed and still had plastic seat protectors on the seats.
1/21/2026
Arnell W. VERIFIED CUSTOMER
Bonnie was knowledgeable, very professional & friendly.