Underriner Motors Auto Repair Service

Bonnie was outstanding!

I hope the parts come in a timely matter so I can be confident the oil stays in..thank you for explaining the problem. I appreciate it. Ethel K

Bonnie did an awesome job as always. I appreciate the timelines of diagnosing any service items and completing the work quickly. However, calling in and trying to get a hold of someone was a pretty bad experience. I kept on getting looped and the new AI reception system is pretty awful. I left a message at the general mailbox to get some information on the vehicle and never heard back, so I’m sure it got lost somewhere in the ethernet. Please get a human back as the receptionist.

The appointment was supposed to be a half hour long. It took a little more than an hour and a half.A lunch date was missed. However every person working with us was courteous and we were pleasantly surprised to see our car had been wash and the interior was clean.

Great customer service and appreciate the text updates on progress.

My indicator light is still on after he changed the lightbulb so I need to bring it in probably tomorrow to make sure that the code is shut off so the indicator light will shut off on the dash

Great Service! Maybe get an ice machine for those of us that like ice water and ice tea ☺️ that’s the only thing I wished for while waiting.

Bonnie always goes above and beyond especially in Regards to her communication. She always circles back around and makes sure we know the most recent update about our vehicle. I know we are in good hands if Bonnie is working !

Stock up on synthetic oil while you can.

I appreciated being listened to and getting my questions fully answered. My vehicle was repaired quickly and there were no unexpected delays. Have a loaner vehicle available while my car was awaiting repair, really reduced the impact of loss of vehicle use.

Very accommodating!! On time and job completed very satisfactorily.

I absolutely detest! The AI make an appointment service or whatever you are calling it. It’s frustrating it doesn’t get everything right it takes multiple times to make it work. I want to talk to a person. I do not want to use your AI.

It took 8 days of calling without answer, and almost a week after I left a voicemail without talking to a human before I got fed up with calling and drove to the office to talk to a person. The service advisor was helpful and he answered my questions and got me an appointment right away for the next morning. I dropped my car off the following day and again this service advisor was very nice and helpful and she answered all my questions. My car took 50% longer than quoted to get a transmission fluid exchange done, the tech sent over a bunch of “check the box” photos of an inspection but I noticed that half my engine was dismantled for these photos and that they wanted to continue looking for an old oil leak with no evidence of any fresh oil present. I declined this service, the car hasn’t dropped a single drop of oil while I’ve owned it. I also noted that the tech missed a 16 penny nail in my tire tread in his “inspection”. I took the car home and something wasn’t sitting right with me from the photos so I opened the hood to take a look. I then proceeded to photograph all of the hoses that were lazily left out of the guide holders, the random bolt off my engine that was just left off and laying by the wiper blades, the missing bolt that holds my oil dip stick was no where to be found. The intake hoses only partially reinstalled and clamped back on were alarming, as well as the exhaust side of my engine that appeared to have been completely removed for no apparent reason have my pretty heated. I’m quite dissatisfied with the service, especially after the exorbitant price for a flush that you’ve monopolized the market on so customers have no choice but to pay. I ended up spending a couple hours going over the car to see what was missed and moved unnecessarily, and now the car appears to have a very slow oil drip. I called and complained to your operator and she was very kind and even went out of her way to take my info over to the service advisors in the next building (who still weren’t answering phones) and I was called my a very helpful oil change guy who wanted to make sure I knows I wasn’t forgotten and that I would be call first thing the next morning. The call never came, I was informed by the operator and oil tech that a manager wasn’t available until Thursday though. I will leave this here, but I intend to pass on the review of your labor to several review sites later this week.

Tyrel was great. However I thought an hour and 1/2 was a bit.

Great service team.

I found the survey from the manufacturer was difficult to fill out I finally gave up. I am so pleased with Tyrel’s work and even washed my car, which I’m so appreciative of.

Tyrel is an excellent representative of your company. He gave me the best customer service I've ever experienced at your service department. I love the new text system with the video of my car service and other new and appreciated touches such as the plastic seat cover. The ONLY thing I give a thumbs down is the 3% fee to use a credit card. I spent hundreds of dollars there today and that sad surprise certainly cheapened an otherwise positive experience.

I have to give a negative vote to Harmony.

Excellent service! I feel the inspection & work done on my car was extremely thorough, and it was explained very well. Thanks for always having such quality service!

Nice fast service. Thanks!