Engine light came on my husband has that thingy that yells u what's wrong. It said transmission sensor. The 1st time I talked to Matt he just got back from lunch... being in retail, when I get back from lunch..yea I need a nap so conversation was good. I had a appointment 3-22 1 pm.
Well it wasn't good news but they offer financing... Was going to call for update n got a text that my car was finished whoo hoo!
There was a box in my car but had things to do..
Turns out it's a steering wheel lock...thanks Matt!
3/28/2026
**** G. VERIFIED CUSTOMER
You guys are always great! Thanks for everything. Cheers!
3/28/2026
Kathleen B. VERIFIED CUSTOMER
Had to go thru alot to get a 4 year warranty battery replaced on a 1 year and 2 month old Volvo.we have purchased 4 new Volvos...from Underriner there won't be a 5th
3/27/2026
Tami B. VERIFIED CUSTOMER
Fantastic service! Bonnie is a rockstar bridge between the service center and the customer keeping all communication clear, accurate and prompt.
3/25/2026
Jerry S. VERIFIED CUSTOMER
Unsatisfied interaction with the service representative over his misrepresentation of the services that were provided.
3/24/2026
Aimee S. VERIFIED CUSTOMER
I would really like to send a big thank you to Bonnie. She was inviting, personable and gave ultimate customer service. I have felt well taken care of in every step of the process. Thank you to all the Underriner staff!
3/24/2026
Cora A. VERIFIED CUSTOMER
None at this time. A good job done.
3/24/2026
Sabrina H. VERIFIED CUSTOMER
I appreciate how fast they tried to get me through but this is the 2nd time I've left there with dings in my brand new car. I think it's coming from the carwash.
3/24/2026
Tiara F. VERIFIED CUSTOMER
I really appreciated that Bonnie was kind, communicative, and thorough. I didn't feel like I was left wondering about pricing, timing, or what was going on. Even when she didn’t know about something that I asked her, she found out for me. Thanks so much!!
3/21/2026
Vicki T. VERIFIED CUSTOMER
Very pleased with service!
3/20/2026
Mitchell G. VERIFIED CUSTOMER
Bonnie was absolutely amazing very knowledgeable New everything that I was concerned about, most of all customer centered, not distracted, very professional. She did a great job!
3/20/2026
Bonnie Z. VERIFIED CUSTOMER
After I had problems with GPS and arrived late, Ty took me to my cardiac appointment, given that I live 3 hours away and could possibly lose that appointment if late (and the shuttle wasn't going to be available for another 45 minutes. Ty was extremely knowledgeable about all of the maintenance items I asked for and quickly helped me determine what was needed. He was friendly, cheerful, and very efficient and professional.
3/20/2026
Nathan S. VERIFIED CUSTOMER
I was very pleased with the entire service process. I live in Powell WY and the service manager was very accommodating to get us in for service since we also had a doctor's appointment in Billings. Also, Ty did an excellent job of explaining his recommendation for not rotating the tires during this service trip. Good people
3/19/2026
James H. VERIFIED CUSTOMER
Best service ever
3/19/2026
Luann C. VERIFIED CUSTOMER
I hope you received my comments, but it keeps bringing me back to sam page.. please call me if not received. Not happy about your submission page.
3/19/2026
Rance S. VERIFIED CUSTOMER
No one at any time disclose the cost of diagnosing the problem $200 for a scan is high
3/14/2026
Haizen H. VERIFIED CUSTOMER
Please correct name to Haiven in the system if it’s not already- the survey texted Haizen again and I attempted to correct it earlier too, thank u :)
3/14/2026
Amy C. VERIFIED CUSTOMER
Staff is helpful and friendly
3/13/2026
Taylor V. VERIFIED CUSTOMER
Service was professional and great! No issues whatsoever. The shuttle driver was awesome, he was my favorite part of my experience. If possible please give him some praise or something he deserves it!
3/12/2026
Ryan C. VERIFIED CUSTOMER
Matt was very professional and personable. I enjoyed working with him and the other service advisors.