Poor customer service all around. Service center lied to us about a loaner. We live in Belgrade MT and originally made appointment for 3. Told us if we could bring it in first thing Friday, they could address all items and provide a loaner. We arrived at 845am and the advisor basically told us I was lying and that there were no notes about that. Secondly, the technician notes stating that we may have bumped the paddle shifters to cause the issue was inaccurate. Part of my discussion with the service advisor over the phone, was stating that the car wouldn’t go out of first gear even by using the paddles to attempt to make the car shift manually but that didn’t work. Won’t be bringing car or buying a vehicle from this dealer. Rather drive to Idaho or Missoula.
5/3/2026
Mason J. VERIFIED CUSTOMER
Service was excelent!
5/1/2026
Gillian W. VERIFIED CUSTOMER
Bonnie was exceptionally patient and diligent at getting me all the information and updates I needed. She was great to work with and really knows her stuff. Very happy customer.
5/1/2026
Stephen S. VERIFIED CUSTOMER
Bonnie always had the interest of the customer in mind. She did a great job
5/1/2026
Patricia R. VERIFIED CUSTOMER
I appreciate her asking to do optional services instead of just doing it.
4/30/2026
Maralene S. VERIFIED CUSTOMER
I was very satisfied at Underriner Motors with Bonnie Brunco. She kept me updated on everything that was being done to my car and any extras that needed to be done. I will definitely go back to Underriner the next time I need to.
4/30/2026
James A. VERIFIED CUSTOMER
Bonnie so helpful and great explaining.she handled so many people with ease.
4/30/2026
Thaddeus H. VERIFIED CUSTOMER
They got me in same day. Got me a ride back to work. Everybody was nice. Good experience all around. Thanks!
4/25/2026
Wireless Communications. VERIFIED CUSTOMER
Ty is the best! You guys are lucky to have him on your team! It was a huge loss for our company when he left, but it is great to see him doing well!
4/25/2026
Julie P. VERIFIED CUSTOMER
Bonnie and Michael were great and the service was performed ahead of schedule. Disappointed in the effort to get an appointment. Took two days and more than 8 phone calls to get past the AI answering machine. It put me in do loops and couldn’t understand my responses. Press 1 or 2. You press 2 and it says press 1 or 2. Did that 4 times. Couldn’t find my number or car. Tried online and it thinks I have a Volvo. Finally by not selecting any numbers the receptionist got me to service.
4/25/2026
Angela R. VERIFIED CUSTOMER
Excellent service.
4/25/2026
Delores H. VERIFIED CUSTOMER
Had a problem getting someone to answer the phone so I could make an appt. Left 3 messages. Never read a call back.
4/24/2026
Bethany H. VERIFIED CUSTOMER
The personal service of your service people is wonderful. Your AI phone answerer/scheduler is horrible- literally a nightmare. Told me that there were no service appointments available for two weeks. When i finally got thru to a real person - after a week of leaving messages and the real person receptionist walking to service and asking them to call me - there was availability on Thursday - the AI is inaccurate and frustrating - also leaving messages for people / service dept is useless - they dont get the messages and people dont get called back.
4/24/2026
Daniel W. VERIFIED CUSTOMER
The service at Underrriner motors is top notch.
4/24/2026
James H. VERIFIED CUSTOMER
Great service
4/22/2026
Cortney S. VERIFIED CUSTOMER
The communication was very disappointing. My car was in the shop for a month and a half and despite numerous attempts to call and inquire about its progress, no one returned my calls. I had to reach out to a salesman to schedule a service and get updates on my car. Come to find out, VW had the battery for over a month but due to a recieving error, it was marked as not being in yet. I understand that things happen but for there to be over a month of waiting for a battery, and no one questioned it or reached out was quite disappointing. Also, when I recieved my car back, it was not clean or detailed which I was surprised since with all my past experiences with VW, they have returned my car with atleast a quick wash since it was sitting outside for a month and a half.
4/21/2026
Brian J. VERIFIED CUSTOMER
Service was excellent! Very thorough! Thank you!
4/17/2026
Keri W. VERIFIED CUSTOMER
Bonnie was great in keeping me informed and up to date!
Thank you!
4/16/2026
Lynn M. VERIFIED CUSTOMER
Past two times I have gone to Underriner someone in the service dept. has moved my washer fluid sprayers so that the fluid sprays over the top of the car and off to the sides and nothing sprays on the driver’s viewing area of the windshield. I don’t discover this until I need to clean off the windshield and my washers and wipers don’t work properly. I have no idea why someone keeps moving the sprayers out of position; I certainly didn’t ask anyone to make them useless to me.
4/16/2026
Darlene T. VERIFIED CUSTOMER
As soon as you walk in the door Ty greets you with a smile. He is very professional and knowledgeable.