All good, thank you for working my car in on a Friday afternoon, and washing it! Judy
4/28/2024
Kayla G. VERIFIED CUSTOMER
I was not told that if I brought my car in to be looked over for a recall problem that I would be charged almost $200 for a diagnostic test. Especially considering it was a mileage problem, it shouldn't of needed the diagnostic to begin with.
4/28/2024
Gary S. VERIFIED CUSTOMER
The only thing I was disappointed with was the dash in my car was very dusty. I think the service department would have taken a minute and wiped it clean.
4/27/2024
Victoria K. VERIFIED CUSTOMER
Jackson is always super friendly and professional. The whole service department is always helpful, and I appreciate the convenience of scheduling.
4/26/2024
Gordon O. VERIFIED CUSTOMER
Friendly competent service people
4/26/2024
Carol M. VERIFIED CUSTOMER
Great service and very nice and friendly staff!
4/26/2024
Ivy S. VERIFIED CUSTOMER
Everyone was courteous and got the job done in a timely manner.
4/26/2024
Aimee A. VERIFIED CUSTOMER
Helpful, efficient, quality experience
4/25/2024
Paul H. VERIFIED CUSTOMER
Excellent staff at the Volvo Service Department
4/24/2024
Monica W. VERIFIED CUSTOMER
Always treated very well by your employees.
4/24/2024
Donna M. VERIFIED CUSTOMER
Great job
4/24/2024
James N. VERIFIED CUSTOMER
The part I need to fix my car was going to cost me $2200 more the I can get it at a non dealer shop. Can’t be leave how poorly you treat customers in your service department. I even bought the car there. I’m sure Bill is real proud…
4/24/2024
Michele K. VERIFIED CUSTOMER
I had my vehicle interior detailed. There was clearly areas that were missed and not gone over. There were fingerprints and food smears in areas.
4/24/2024
Heather F. VERIFIED CUSTOMER
This appt was scheduled weeks in advance for a parts recall. Which they did not have and he service was not able to be completed. They said they’d get in touch w me when the parts arrived… this was weeks ago and I still have not heard anything about the parts coming in or when to bring my car back in for the recalled service.
4/23/2024
Connie J. VERIFIED CUSTOMER
Too long chain of command! Lots of phone calls to find out what was really the trouble. Women were put on the initial phone calls and had to refer to the men to get more information. Would like to have shortened all of the phone calls by talking to the manager. Stayed over a second night in 2 hotel rooms to “pick up car in the morning” to find it had another major problem and had to leave car again for ordering parts and repair. Jackson seem to know what he was doing and happy to communicate with him. Was a very costly ordeal separate from the car cost. Thank you for taking $150 off for the part I had already paid for from the Previous visor repair that we had already paid in full of over $200 plus (I gave you the paid bill for the part you got freely in buying out the other VW garage. ). It was not a smooth ride dealing with your committee of VW service staff. Everyone is pleasant but it was an ordeal I hope to not repeat for a long long time. All because of one key fob!
4/21/2024
Maryann T. VERIFIED CUSTOMER
Will done Thank you kindly
4/20/2024
Catharine G. VERIFIED CUSTOMER
So far I am very satisfied. Jackson Stading did a good job.
4/19/2024
Bruce T. VERIFIED CUSTOMER
Went in on a recall for airbag. Was fixed but upon leaving, somehow a brake line was ruined. You couldn’t fix it because you didn’t have the part. Gave us a loaner and a week later brakes were fixed, cost $280. Got the car and immediately a warning light came on about airbag not being OK. The very reason we went in the first place, they looked at it it and it was just something in the dash warning lights. Drove off and warning light came on again saying there was a problem with air bag, which is exactly the item you/they worked on. Of course we were very over driving back and forth from 130 miles away to deal with a repair that was as basic as it gets. I will never bring my vehicle again to have it worked on at Underriner!,
4/18/2024
Nancy M. VERIFIED CUSTOMER
Jackson was helpful beyond just the oil change. He took the time to answer my questions regarding the function & position of the emergency key placement. Thank you, Jackson!!
4/18/2024
Robert H. VERIFIED CUSTOMER
Service was great received a bid on some scratches almost 1900 dollars 940 dollars higher than the other 3 bids I received very ridiculous