I understand where you folks are as a dealer.
You've been good to me.
Ive just been disheartened with the engine issues the hyunais have experienced the past few years.
After 12 hyundais I have one that has issues.
I would like to stay a Hyundai customer.
Thank you
6/20/2026
Andrea R. VERIFIED CUSTOMER
Very professional and personable. Honest with wait times and communicated consistently with me
6/19/2026
Veronica H. VERIFIED CUSTOMER
Unfortunate that you charge clients that purchase vehicles from you that your service department charges over $200 for a diagnostic and then you do the work and won’t remove the diagnostic charge. To pay over $700 for a thermostat that went out, after replacing the entire air conditioning unit this past year is absolutely gouging your clients.
I will never return to either purchase a car or have service done. Should be ashamed but guess you can afford to rip your buyers off.
Bonnie was a nice person, hope she leaves.
6/19/2026
Lyngby-Cox (. VERIFIED CUSTOMER
Liscence plate didn't got installed. Car didn't got washed from the outside - I usually see that cars are washed in other shops
6/19/2026
Scherrie K. VERIFIED CUSTOMER
All issues addressed. Bonnie, Mitchell and the whole team are great!
6/18/2026
William M. VERIFIED CUSTOMER
Should I receive a survey from Volvo regarding this visit I will certainly respond, highlighting the excellent service I received from Bonnie and the entire service team that worked on my vehicle.
6/17/2026
Lana S. VERIFIED CUSTOMER
Prompt, professional, clear communication, friendly. Environment felt welcoming and did not make me feel like I was a **** or that the task at hand was a ****. Upheld my expectation for quality Volvo service. Keep up the good work.
6/17/2026
Joseph K. VERIFIED CUSTOMER
Okay.
6/17/2026
John H. VERIFIED CUSTOMER
Was originally told it would take "a couple of hours." It took just short of 4 hours with no updates on progress or problems. Tyler was very pleasant and cheerfully applied a service coupon I had been sent.
6/16/2026
Matthew C. VERIFIED CUSTOMER
Everything went really good. Impressive!
6/16/2026
Chelsea P. VERIFIED CUSTOMER
Everything was great once we got there. Everyone was attentive, helpful, friendly, and went above and beyond for us.
My only complaint is that we live in Sidney so I had to call the service department to make an appointment. I couldn’t get a hold of anyone. I tried for 3 weeks and left voicemails. I finally resorted to calling the sales department and they had someone call me back.
Anyway, while we were there, there was a lady at the service department desk, and the phone rang and she didn’t answer. Which was understandable but she was just laughing and visiting with a coworker. (He was busy)
I am not saying they can’t get a break, but at least return phone calls.
Other than that, the parts department guy was helpful and really kind, and the service guys let my boyfriend come back and look at out Jetta once they had it apart. (He is a diesel mechanic and fixes our vehicles, especially since our Jetta is almost out of warranty)
Much appreciated and we will continue to recommend you guys.
God Bless
6/13/2026
Nina H. VERIFIED CUSTOMER
They were very good and helpful
6/13/2026
Mark B. VERIFIED CUSTOMER
We had a scheduled diagnostic appointment but after waiting an hour and a half our service representative finally gave us an update that our car had not been looked at yet because someone went home. He felt bad and it seemed like he was left in the dark as well. We decided to reschedule when we were confronted by Danny the service technician where he was completely rude and out of line. If that wasn’t bad enough, while waiting for our paperwork Danny came back in and yelled to the counter staff to “get that Jetta out of my stall”. For him to come back in like that seems like he isn’t capable of controlling his tantrums. We understand they were all very busy and frustrated so we really were going to reschedule to lighten their load. But now we will take our business elsewhere.
6/12/2026
Joelle L. VERIFIED CUSTOMER
He was very good to work with! Explained things well, very transparent and helpful.
6/12/2026
Janelle S. VERIFIED CUSTOMER
I scheduled my vehicle for an oil change / routine maintenance at 10:30am. I was told it might be 1 1/2hours before my vehicle was done, which was fine. At noon, however, my vehicle hadn’t even been started. I inquired at the service desk and was told that it would be started soon. At no time up until that point had I been updated on the progress or offered the shuttle service. I inquired whether a shuttle was offered when I spoke to the service person at noon. However the shuttle was about a half an hour away at that point. I was not satisfied with the overall experience.
6/11/2026
Greg S. VERIFIED CUSTOMER
Bonnie was very nice to work with and was very professional
6/11/2026
Bill C. VERIFIED CUSTOMER
Friendly and prompt service. the job was finished a timely manner.
6/11/2026
Robbie S. VERIFIED CUSTOMER
The service was fine except I was told it would take 45-60 minutes and I waited for 2.5 hours with no updates from anyone