I had an appointment for 2 pm, but the car sat for almost an hour before being taken back and looked at. Also, the repair estimate of $4300 seems exorbitant for a headlight.
12/11/2025
Daniel B. VERIFIED CUSTOMER
Had an appointment @ 1:00pm for an oil change & tire swap/rotation, so with that about 1 1/2 maybe 2, that was not the case 3+ hours with no communication what so ever, I was told that they were waiting on a filter, (great how about communication to the customer) & the info didn’t even come from the mechanic or the service desk, it came from Paul in sales because he was wondering what was taking so also. So that showed up, I guess when they went to start my car, a hose or clamp was pinched, not on something, so oil got all the F** over , so I had to wait for that to be cleaned up, I also ask for the car to have a car wash but after the oil mess they had to wash it, & it was hand washed so I appreciated that, but that’s not the point, my point is my last service was comped because the crew can not follow basic instructions. They need some sort of check list or a better system for doing the work that ppl ask for & not forgetting anything, I need something crazy from another customer while waiting
12/11/2025
Steven J. VERIFIED CUSTOMER
Bonnie is the best she went above and beyond very happy with you service dept
12/11/2025
Darla B. VERIFIED CUSTOMER
My tires were deflated to 31 on my car. My auto headlights had been turned off so I didn't realize i was driving at night with no headlight. My seat was reset to another position.
The work on the car seems to be completed, since i have not noticed any leaking. I am satisfied with that. I appreciated the car being washed.
12/11/2025
Joseph K. VERIFIED CUSTOMER
Bonnie provided timely updates and demonstrated a feature of my Tiguan that I didn't understand. Thank you.
12/11/2025
David S. VERIFIED CUSTOMER
Thanks for taking care of my vehicle and in spite of issues you were able to get the needed repair completed.
12/9/2025
Randy K. VERIFIED CUSTOMER
Bonnie is a very polite, knowledgable, and attractive Service Advisor. I enjoy working with her. She deserves a raise!!!
Randy K
12/6/2025
Carolyn J. VERIFIED CUSTOMER
Help with replacing the light bulbs at the end of the day was great, we had trouble turning the lights on aut came back to Underringer’s big windows to see the reflection of the lights in them thank you so much !
12/6/2025
Jay S. VERIFIED CUSTOMER
I wish the factory warranty had been discovered before the diagnosis.Bonnie was gracious enough to drop it to $100. I still feel since I purchased the car and warranty at Honda, I shouldn't of had to pay anything before having to go to KIA for the factory warranty.
12/6/2025
Ashley U. VERIFIED CUSTOMER
I always love Hyundai! Great customer service and they always treat me so well. Highly recommend.
12/6/2025
Mark M. VERIFIED CUSTOMER
Jackson is personable, helpful, knowledgeable and attentive. He always makes us feel like he cares.
12/6/2025
Lonnie B. VERIFIED CUSTOMER
Work was completed while I waited. I was pleased that the work was completed sooner than I expected.
12/6/2025
Mabel S. VERIFIED CUSTOMER
I have had continued great service from Bonnie. My car is old, and I appreciate that I am treated as if I have an expensive new one! Bonnie never fails to help with her knowledge and friendly, courteous assistance.
11/28/2025
Luz R. VERIFIED CUSTOMER
He’s a very competent and very friendly Volvo service technician. I feel very safe and comfortable having my car evaluated by him.
11/26/2025
Andrea M. VERIFIED CUSTOMER
Very helpful people and always ready to answer questions.
11/26/2025
Jaydan M. VERIFIED CUSTOMER
Bonnie was very helpful. Clearly informed me about everything that was listed before, durring, and after my visits.
11/22/2025
Clint R. VERIFIED CUSTOMER
The online scheduling program is not synced to the Underrinner scheduling program. When I arrived for my appointment, Underinner did not have anything on their books about my appointment. They asked me what service I was supposed to have and I told them I was responding to an email I received. The email said my car was due for service. I would think the two programs should be synced. It would save a lot of time and confusion. Luckily they had time to do the service and i didn’t have to reschedule.
11/22/2025
Anna H. VERIFIED CUSTOMER
Jackson was great! Very nice, easy to talk to about my vehicle. Explained everything in detail and helped talked about the recalls on my vehicle.