Underriner Motors Auto Repair Service

Bonnie has been timely, helpful, and honest. I appreciate her!!

Bonnie is very professional and personable. I have always had great experiences with her and Micheal.

Jackson was thoughtful and considerate. He did exactly what he said he was going to do to take care of our car. Very pleased with him and the dealership as a whole.

I have been using underwriter services exclusively since I bought the car and if this thing ever breaks down I'll buy another one I've had no problems with his car and I had almost 10 years now and I do plan on replacing it but not in the near future but when I do I will definitely buy another one from you

Bonnie is great! She’s super communicative and has been extremely helpful throughout the process of resolving the issues on our Atlas. Her customer service is 10/10!

As usual, I received excellent service from Bonnie Brunko. Her fine knowledge and understanding of my car issues allows us to make an appointment with Mitch very easy. Bonnie is friendly and polite to all. She makes me feel at ease and confident that everything will be handled very well!

Bonnie was great.

Bonnie is wonderful to work with. Efficient, accommodating, and very pleasant.

I mentioned that I wanted the air filter and cabin filter changed because I’ve had the car a year and a half and they’ve never been done. Was assured they would show me and ask if I wanted them changed. Never received a text or anyone showing me anything. Also asked to have tires rotated since they have never been done and I’m at 15,000 miles. Again was told it was part of my service today. Paper I received said tires were rotated but they clearly weren’t because I slipped into a curb with the right front tire and rim has a mark on it and it’s still in the same location Also I can’t ever reach the service department to schedule anything and never receive calls back after I leave a message. I’m very disappointed in the lack of service and communication from the service department. This is the second time I’ve had a very poor experience in my last 2 visits. The only way I can seem to get anything communicated properly is and have somewhat of a postive experience is my sales rep Tammi who has always been amazing. Please let me know how you plan on making things right and going back to better customer service and doing simply what the customer asks to be completed. Guess we’ll see if these surveys make a difference. Appreciate your time!

Thanks!

Bonnie was great and I made a decision about my car based on her information

Bonnie is awesome! She goes above and beyond for her customers. She needs a pay raise and makes the entire service process so easy to navigate! Your company is blessed to have her as an employee.

Jackson is an asset and good for your PR. He is light hearted and easy going while doing his job. I just like him.

They did a nice job.

We were greeted promptly and reviewed our appointment needs. The car was thoroughly checked. Although they did not find any regularities, our car was taken care of thoroughly. We were greeted with the same friendliness and knowledgeable manner as when we first drove into the dealership.

BONNIE WAS VERY COURTEOUS AND EFFICIENT.

I drove from Bozeman for the first oil change on my 2024 Hyundai SantaFe Calligraphy Hybrid. I dropped my car off about 15 minutes early for a 2:00PM appointment. Went for a walk until about 2:40PM and returned to see my car had not even begun service. Finally got out the door at 3:30. I know your time is valuable, so is mine. This type of delay is unacceptable. Its highly unlikely that I’ll be returning to your facility for any future needs.

I’m always And professionalism by the staff

Very easy to work with. Thanks

Thank you again!