Underriner Motors Auto Repair Service

I made an appointment 2 weeks ago via phone call to have the 100 thousand mileage service done (eg timing belt, spark plugs etc). Just to make it to have the services done I have a 5.5 - 6 hr drive over to Billings from where we live, have to take work off, and get a place to stay. About 30 minutes after dropping my car off for its scheduled appointment I received a phone call saying they did not have the timing belt for my car, that they had 3 or 4 of them earlier this week but did not have any for my model of car at the time of my appointment, but that they could probably get me back in on Wednesday to get it done. It was very frustrating and a major inconvenience for this to happen because had someone called me the day before and said that it would’ve saved me a lot of time and money. Now I have take more time off from work, make the 5.5 - 6hr drive (one way), get another hotel room, and do it all over again for a service that I am told I “really need” because they didn’t have the parts they needed for the time I had scheduled this week. Super frustrating and made me feel like what is the point of even making a scheduled service appointment ahead of time if they’re not even going to have the parts needed for my service that I “really need” to have done.

All went exactly as planned, although I was able to get in sooner because I arrived before my scheduled appointment.

Pay that Bonnie more, no matter what she is making now. She will make you a lot of money. She is the kind that encourages one to return.

Appreciate that Dylan pursued a refund on my second diagnostics fee when I discovered that a wrench had been left in the motor cavity that no one had found. That seems to have been the rattle we were trying to find.

Just a service engine light. Got a list of code and needed respirs. Bonnie gave hood feed back, reviewed warrany etc. She is bright and intelligent. Women Rock !

Dylan listened to what had happened with my car. Didn't make me feel like a customer states person. He took great care of me and was super easy to work with. If I have to have my car come in again, I hope Dylan is my advisor again. It was a really great experience.

Bonnie is great - she is best tech on staff that I’ve worked with, hands down.

I noticed one of the black bolts that holds the grill to the top of the radiator was missing. Not a huge deal but that was an $1800 out of pocket expense on a brand new car, would’ve liked to have had all the parts put back together correctly. Thanks

Great service

We took the car in because of the rattle. They told us that the rattle came from the front number plate. We drove home removed the number plate and mounting bracket, but the noise/rattle remain.

Very professional

Very satisfied with the customer service I received. Bonnie is very professional and went above and beyond helping me. She is awesome. Thank you Bonnie Brunko!

Bonnie was friendly, professional, and was very helpful in developing a solution to a difficult problem. It was a pleasure to work with her.

Bonnie is great. I have taken my 2 XC70's to Underriner multiple times and Bonnie has always been great to work with. I feel like I am getting honest feedback from her and without trying to upsell me on additional services.

I had just cleaned my Tucson’s interior before going to my service appointment. The first thing I noticed upon opening the drivers side door was dirty footprints and small clumps of dirt on the floor mat. Not a big thing but that’s just sloppy.

Bonnie is wonderful. Thank you.

Ty Dylan and everyone was super nice helpful and friendly today!

Dylan was the best part of the visit; so friendly, so professional. He was a great communicator and gave me a discount for the extra hour I had to wait, as the mechanic went to lunch during my support battery replacement. Battery price is marked so high along with labor. I typically get a courtesy ride because every service takes so long at this company. Just wish the company would focus on honesty, fair pricing and quality work. That’s how you create a happy, loyal customer. Again, Dylan was the best part.

I called to let them know I would be late for my 2 PM appointment because my doctor appointment was taking more time than expected. Everyone was so cordial and accommodating! I really appreciate this as I come over 100 miles and schedule Billings appointments on the same day. Thanks for the Underinner hospitality!

Bonnie was professional, friendly, and showed genuine interest in my concern regarding some indicator warnings that popped up on my dashboard. I appreciate her getting my vehicle in promptly.