Underriner Motors Auto Repair Service

Josh was great about patiently listening to our concerns about our Santa Fe. We appreciate the explanation about the diagnostic test and that we wouldn’t be charged if there wasn’t any problem. Luckily there wasn’t and our others services were completed in a timely manner. Thanks!

Multiple things were checked off as “great/good” status yet I drove off the lot with warnings and problems

Wrong key fob after special order. Mine wasn't the only ticket on the pile of "not done due to....." Today, I called to apologize. The gal the answered the service desk call said she would pass them the message

Thanks

I know you guys are short staffed, and I tremendously respect Underinner Motors, but paying for a coolant flush is not fair given the circumstances. It was Memorial Day when we discovered the leak; we were in a rural area and only had one option to make our Volkswagen operational so we could return home. I did indeed use generic coolant, but it was only to get home and save our vehicle. I hope you will reconsider the expenses for people in the future. Other than that, Jackson did great, the service was fantastic, and I only want to voice my complaints about the cost.

Wonderful, friendly service. Was told about an hour and a half for service and it was exactly that. Great experience.

I was told I had to get factory Ciols for my car to get a ECU update. I was told I couldn't get the update if I didn't use the factory parts at $165 each. I called back and the service manager said that wasn't true I feel I was lied to because I am a woman. And lied to to get money out of me.

Look at

Tanner did a very good job keeping me informed of the progress

Thank you

Jackson was very thorough in explaining the servicing process. I appreciate that. Jackson also explained that the inspection discovered severely worn front brake pads. He explained that OEM pads were not available immediately, but would be ordered.

I love everyone from underriner from tayler to Devon to the service department Josh tanner and Jackson to the technicians Sonny Mitch Evan Gibson Danny Bryan **** Tory aaron Caden tanner and Colton everyone that works at underriner is amazing I would recommend to all friends and family to get your car serviced at underriner!!!!!

Very professional and knowledgeable.

Jackson is fantastic! He is so helpful and professional. He is an asset to your company..

Brought car in for mutilple recalls and none could be done except for a few software updates.

as always, friendly service

Incredibly frustrated with the service I received today at Underriner motors for my oil change. I made an appointment for 1p and arrived at 1255 and my car sat at the door until after 2:05. I asked the manager (Jackson), who was at the desk at the time, how long my car would be at 2 and was given a rather short and unfriendly answer. My appointment was at 1 and I would expect prompt service. If you’re running behind that is understandable and fine, just communicate the delay to the customer. My oil change took over an hour and a half and there was no communication to me about the delay or even apologized to for having to wait with my young child for an extended period of time. I also planned my afternoon around my 1pm apt and had to rush to my next appointment. There was no incentive to keep me coming back for my service at this location so I have a hard time recommending service here. This was not an ideal situation and i’ve been to other dealers and mechanics who have always been upfront about the wait time and have taken care of me as the customer—whether that’s with a discounted service or coming to let me know about the delay in a timely manner or ensuring my child is fine. This really felt like my time was not important and I was not important.

The staff and Tanner were very informative and always prompt in answering all my questions. Nice to work with.

Thank you Jackson Stading, Service Advisor, at Billings Underriner Hyundai for all the work you did to get me back on the road again after I was towed to your shop. Ted Church Hysham, Montana

Jackson knew my name when I came through the door. Jackson knew what my car was scheduled for and he got my car done. Walked me to my car and really did a great job.