Underriner Motors Auto Repair Service

I usually work with Bonnie, and always receive great service! Tyrel is very informative and super welcoming! Both are very fine assets to your dealership! It means a lot to receive such great service.

Bonnie is a top-notch customer service representative! She has a positive attitude and is always actively engaged with customers. She is also well-organized, knowledgeable, and courteous. All rare traits in today’s workforce. Thank you!

Bonnie is the best. We just moved to Billings last year with 2 Hyundais. Bonnie has helped us get excellent service with both. They are older cars but with very low mileage. We hope to get many more years with great service from Bonnie and the team. THANKS!

Michael's a good dude really appreciated his attentiveness to my car's needs and got me back the car now very timely fashion. I would like to continue using Michael as my service rep if that's a possibility for the future.

My car ended up being at the dealership for 5 days for a catalytic converter replacement. Everything that could go wrong did go wrong. None of this was Matt's fault. Where he fell down for me is in not keeping me updated on what was happening with my car. My car went in Monday afternoon for an oil change and tire rotation. The check engine light was on and further diagnostics showed the catalytic converter was bad. Matt said all the necessary parts to fix it were in stock so I said to replace it. At the end of the Monday, Matt called to say he needed the car another day. That was fine, but I didn't hear from at all from him on Tuesday until 4 p.m. once again I was told that my car wasn't fixed but that a special tool has been ordered. I told him I needed him to keep me updated throughout the day. On Wednesday I called twice in the morning and left messages for him to call me back. He said he didn't receive any messages from me and gave me his direct line. So now it's Thursday afternoon at 3:00 pm, and I still haven't heard from Matt. I call to see what is happening, and he goes and talks to the mechanic. I am delivered the news that my car is still not fixed and that it probably won't even be done on Friday. This was the last straw for me because I was supposed to leave for Denver on Friday which I had repeatedly reminded Matt of. I had friends leaving for France and I was supposed to be taking care of their dogs. I asked about a loaner car and was told none of the dealerships loaners were allowed to leave Billings. I telephone my friends, and we decided I needed to fly to Denver early Saturday morning. I did end up getting my car back at 2:30 but it was too late to change plans. I don't want to get Matt in trouble, but I think this should be a lesson in how not to handle a difficult situation. I'm my opinion, Matt needed to be calling me and a lot sooner in the day. I live alone and have one car so I was pretty much stranded. I did have a couple of friends give me rides when they could. I even had to take an Uber to get my haircut.

Great customer service. Comfortable waiting area I will continue to have my car serviced with you.

Bonnie was fantastic! Both shuttle drivers very nice.

Bonnie is a rockstar !!

Matt and the service team were great!!

You found the problem and took care of it. You provided top service with no charge. You also provided prompt service.thank you!

Poor customer service all around. Service center lied to us about a loaner. We live in Belgrade MT and originally made appointment for 3. Told us if we could bring it in first thing Friday, they could address all items and provide a loaner. We arrived at 845am and the advisor basically told us I was lying and that there were no notes about that. Secondly, the technician notes stating that we may have bumped the paddle shifters to cause the issue was inaccurate. Part of my discussion with the service advisor over the phone, was stating that the car wouldn’t go out of first gear even by using the paddles to attempt to make the car shift manually but that didn’t work. Won’t be bringing car or buying a vehicle from this dealer. Rather drive to Idaho or Missoula.

Service was excelent!

Bonnie was exceptionally patient and diligent at getting me all the information and updates I needed. She was great to work with and really knows her stuff. Very happy customer.

Bonnie always had the interest of the customer in mind. She did a great job

I appreciate her asking to do optional services instead of just doing it.

I was very satisfied at Underriner Motors with Bonnie Brunco. She kept me updated on everything that was being done to my car and any extras that needed to be done. I will definitely go back to Underriner the next time I need to.

Bonnie so helpful and great explaining.she handled so many people with ease.

They got me in same day. Got me a ride back to work. Everybody was nice. Good experience all around. Thanks!

Ty is the best! You guys are lucky to have him on your team! It was a huge loss for our company when he left, but it is great to see him doing well!

Bonnie and Michael were great and the service was performed ahead of schedule. Disappointed in the effort to get an appointment. Took two days and more than 8 phone calls to get past the AI answering machine. It put me in do loops and couldn’t understand my responses. Press 1 or 2. You press 2 and it says press 1 or 2. Did that 4 times. Couldn’t find my number or car. Tried online and it thinks I have a Volvo. Finally by not selecting any numbers the receptionist got me to service.