Underriner Motors Auto Repair Service

Tech did not locate/fix rattle in backseat. All other was great!

Thank you for the excellent service and the treat for our dog.

Thank you. I’m very satisfied with the Volvo service at Underriner’s today.

Bonnie was great to work with and got my vehicle worked on in a timely manner!! Ill definitely be back!!

She listened and tried to get everything done to fix my vehicle in a timely fashion. Very informative and helpful with the options to repair my vehicle. Thank you.

The best service experience... Every time!

I’ve had Bonnie help me on several occasions when I’ve brought my car in for warranty work. She’s always been professional, efficient and always has a smile on her face.

The service personnel were courteous,and efficient. Bonnie and Ty did a nice job of addressing the needs of my vehicle. I was able to get my car serviced and my tires replaced in the same visit. Logan did an exemplary job of mounting and balancing my tires replaced He later spoke to me and educated me on various matters of safety and Mai tenancy of my tires. Great job guys!! George W

I do not need a phone call to discuss— Was disappointed that it took almost two hours for my oil change to be completed today. I would expect the service to be complete in about an hour or less.

Quick and easy!!

Can’t get what I owe so not interested. Thank you.

Bonnie has been timely, helpful, and honest. I appreciate her!!

Bonnie is very professional and personable. I have always had great experiences with her and Micheal.

Jackson was thoughtful and considerate. He did exactly what he said he was going to do to take care of our car. Very pleased with him and the dealership as a whole.

I have been using underwriter services exclusively since I bought the car and if this thing ever breaks down I'll buy another one I've had no problems with his car and I had almost 10 years now and I do plan on replacing it but not in the near future but when I do I will definitely buy another one from you

Bonnie is great! She’s super communicative and has been extremely helpful throughout the process of resolving the issues on our Atlas. Her customer service is 10/10!

As usual, I received excellent service from Bonnie Brunko. Her fine knowledge and understanding of my car issues allows us to make an appointment with Mitch very easy. Bonnie is friendly and polite to all. She makes me feel at ease and confident that everything will be handled very well!

Bonnie was great.

Bonnie is wonderful to work with. Efficient, accommodating, and very pleasant.

I mentioned that I wanted the air filter and cabin filter changed because I’ve had the car a year and a half and they’ve never been done. Was assured they would show me and ask if I wanted them changed. Never received a text or anyone showing me anything. Also asked to have tires rotated since they have never been done and I’m at 15,000 miles. Again was told it was part of my service today. Paper I received said tires were rotated but they clearly weren’t because I slipped into a curb with the right front tire and rim has a mark on it and it’s still in the same location Also I can’t ever reach the service department to schedule anything and never receive calls back after I leave a message. I’m very disappointed in the lack of service and communication from the service department. This is the second time I’ve had a very poor experience in my last 2 visits. The only way I can seem to get anything communicated properly is and have somewhat of a postive experience is my sales rep Tammi who has always been amazing. Please let me know how you plan on making things right and going back to better customer service and doing simply what the customer asks to be completed. Guess we’ll see if these surveys make a difference. Appreciate your time!