The entire experience was terrible. I would never recommend underriner motors to anyone.
9/4/2025
Blake S. VERIFIED CUSTOMER
Thank you
9/4/2025
Kristy C. VERIFIED CUSTOMER
Awesome service and great staff.
9/4/2025
Carlos M. VERIFIED CUSTOMER
It was good service
9/4/2025
William M. VERIFIED CUSTOMER
I really appreciate the care shown me by your service and parts departments: Michael, Bonnie, Jackson, Tayler, and Mitch. Wonderful staff all focused on helping the customer maintain their cars properly.
9/4/2025
Vinca R. VERIFIED CUSTOMER
The service was great!!
9/4/2025
Thomas W. VERIFIED CUSTOMER
I feel that I was talked into a service that was unnecessary. After referring to the owners manual we didn’t need to service the rear and front axle. That didn’t need to be done until 120,000 miles. And I was told that it was nearing the service mileage limit of 64,000 miles. The phone call from the service department suggested it need to be done soon and we could do it today or schedule for another time. Once we checked the service manual we learned the recommended time was 120000 miles. That is not soon but another 60000 miles or another three and one half years
9/4/2025
Mike B. VERIFIED CUSTOMER
Greeted by friendly and helpful people. Work was done in the time they quoted. Even gave my car a wash. That was above and beyond thanks
9/3/2025
Debbie D. VERIFIED CUSTOMER
Yes, you service man was helpful and professional. Thanks
9/3/2025
Allison K. VERIFIED CUSTOMER
The customer service was great, front desk amazing, area to wait great. I was bothered that the service team recommended an air filter change when it was less than a week old (we had just replaced it). That makes me question anything they recommend and the integrity of the company.
9/3/2025
Evaleen F. VERIFIED CUSTOMER
Thank you, Bonnie! You kept me updated through the process, which I really appreciate! Friendly and fast service at its best!
9/1/2025
John G. VERIFIED CUSTOMER
Bonnie was fantastic to work with. Thank you!
8/31/2025
Emily G. VERIFIED CUSTOMER
Very poor communication about what was going on with my car and when I could get it picked up. I had to call multiple times in order to even speak to someone who could tell me more than I don’t know or in order to not get sent to voicemail. If I left a voicemail, I did not get a call back. My car was in the shop for almost ten days and only once or twice did I receive a call to let me know what was happening. I was led to believe my car would be ready for pickup either Friday or Monday and then it was not ready until end of day Wednesday
8/31/2025
Ludmila D. VERIFIED CUSTOMER
When I checked in for year check under quarantine and spoke with Bonnie about problem with backing 360 camera,she said no problem, we will check out and update it if we can.
After 2 hours when the car was done the update was not take in care of. Not on invoice. I think she didn't communicate with the tech at all.My husband checked with Jackson and he immediately started to investigate what is the problem. Call the tech and found out the update was not done but available to do. So we really appreciate all Jackson work. It took about other 30 minutes but the problem was solved for us. Highly appreciated Jackson going above and beyond. We also had good interaction with young valet guy who checked us in.
8/31/2025
Daniel L. VERIFIED CUSTOMER
We really love the Atlas! It’s been our favorite vehicle so far thank you for the great service
8/31/2025
Julia J. VERIFIED CUSTOMER
I was alerted of the needed recall over a year ago but was unable to make a trip to Billings until this summer due to work. The recall insinuated that it was quite urgent due to safety reasons so I wanted to get it done before my first baby arrives in October. I scheduled my appointment 6 weeks in advance and coordinated with my husband to come with me just in case I went into labor on the road. My husband took time off of work to make this happen. Ultimately, the part needed for the recall was not available and so nothing recall-related was done on my vehicle that day. I am frustrated and a little stressed because I likely wont be able to make it to Billings before the baby arrives to complete this recall. I really would have liked to have my car in perfect working order before transporting an infant.
8/29/2025
Unlinked U. VERIFIED CUSTOMER
Service was great, quick accommodating and very informative. Best experience I have had with any service department!!
8/29/2025
Mark S. VERIFIED CUSTOMER
Very accommodating and professional!
8/29/2025
Kelsey M. VERIFIED CUSTOMER
Bonnie has been great, and has exceeded in every level of customer service; friendly and personable, attentive and knowledgeable, really very good at her job.
8/29/2025
Josh B. VERIFIED CUSTOMER
The service took 2x longer than expected with no update in communication. You already have my phone number, why not send updates on timeline? I had to move a meeting at work because of this.
There was also no water or any other drinks available in the waiting area