Underriner Motors Auto Repair Service

Staff could not pull up my car correctly. I have a major warranty package with my. BRAND NEW 2023 ELANTRA.! I drove from Lewis in 24th St. down to the shop only to have a snotty receptionist who has no customer service skills informed me that my car is actually used and I don’t get any service. Dumb **** it was a **** buy on site brand new with cash. The idiot behind the counter informed of your scamming!! The idiot behind the desk that they sell the new cars to the service department and then get the cars back so they are no longer new and don’t have a warranty you motherfucking scumbags. If I would’ve known how much **** I would’ve gone through with under Reiner motors I wouldn’t considered a Hyundai. I wasted a whole day due to your stupidity. What can we do to make this situation right because you **** up! My brand new 2023 ELANTRA needs service. I paid good money for that goddamn warranty. Only need to have it be denied by a **** secretary who can’t look up a car properly. This is one of the worst examples of customer service I’ve ever been through. But considering this is a bot form and your customer service skills are **** terrible. I know you won’t reach back out to me. This is just a form so customers can feel like they’re doing something. You’re **** lazy horrible customer service skills won’t even bother reading this post.. Chris H (2023 NEW ELANTRA)

Have already mentioned issues, no answers, I assume Underriner motors is not interested. Thank you.

I already emailed Mike and he has responded. No need to call. It has nothing to do with Jackson. He was very cordial and helpful. I simply wasn't able to get a recall service done for the second year in a row. I live in Bozeman, so we will have one more try next year at my year 3 (last) warranty service. Hope third time is the charm. Thank you!

I made an appointment using the Volvo app, but your team had no record of my appointment. Bonnie did an outstanding job to make the best of the situation and she should be commended.

Bonnie & the Volvo team could not have been more helpful.

Thx for getting my car in. I appreciate that! Great team thank you!

Good experience

Thank you

Best VW service anywhere

This is the second time I have brought my car in and worked with Bonnie. She is always very professional and helpful.

On time, on point, courteous and called when the car was ready for pickup.

Jackson was customer service at its BEST! My highlight was actually meeting the owner! I will be back! Thank you! Michelle O

Great service

I was well cared for! Thank you.

Your crew are amazing!!!

Wonderful service and thank you

Bonnie was very helpful and kept me well informed as my car was being worked on.

Bonnie was great

Thanks for the great work!

I am not sure this is service tech Bonnie’s fault-but I just had a couple of issues. First of all when I got to the place, a gentleman service tech who was very pleasant, greeted me and asked my name I told him and after making sure he couldn’t see my name on the schedule, he asked me how I made my appt, as he said he wasn’t showing that I was in the schedule. I told him I made it on your website because my indicator had been coming on saying that it was time for maintenance. That is the only reason for making the appt. He said that I should only just call the service dept. to make an appt from now on.