Excellent service department. Really appreciate the professionalism and the customer service focus.
5/23/2025
Eric W. VERIFIED CUSTOMER
As always you all are amazing people. Huge shout out to Bonnie for taking the time to listen to my concern and getting my car into the right hands.
5/23/2025
Thomas H. VERIFIED CUSTOMER
Jackson in servicé Dept is very customer oriented
5/23/2025
Aaron H. VERIFIED CUSTOMER
Only concern. I was charged for a tire rotation and tire balance. The tire pressures remained discordant side to side by about 4-5 PSI both before and after service with the left hand side being 39 and 37 and the the right hand side being 35 and 34. This didn’t change. How could the disparity remain if the tires were truly rotated and balanced? If the front right and back right were switched and the front left and back left were switched okay. Still rotated. But balanced? And the pressures remained discordant? Seems questionable. I hate feeling like I should question if charged work was in fact completed.
5/23/2025
Benjamin M. VERIFIED CUSTOMER
Excellent experience. She went above and beyond.
5/22/2025
Ashley W. VERIFIED CUSTOMER
There was a mishap that occurred earlier this week with a software update not being complete- my car being hastily handed off, and it caused some malfunctions. Bonnie was understanding of my frustration having to travel from Livingston again to have it resolved. She was very kind, professional and helped me get back in the road and my car updated and back to normal. She was great. Thanks Bonnie!!
5/22/2025
Patrick S. VERIFIED CUSTOMER
Good job advocating for the customer.
5/21/2025
Larissa C. VERIFIED CUSTOMER
This is not the first time i’ve had service performed at underriner that takes far longer than the expected time. I was told an hour to an hour fifteen and it took an hour 45. I understand that unexpected delays happen but the team is never checking in with waiting customers to inform us of delays or what’s going on. This could be improved.
5/21/2025
Cheryl O. VERIFIED CUSTOMER
Bonnie was great but not being able to call is very frustrating!
5/21/2025
Valerie S. VERIFIED CUSTOMER
Jackson was absolutely amazing to work with!! I wish I could have him every single time I come in to have my Hyundai serviced!! Jackson deserves a fat raise!!
5/21/2025
Eddie T. VERIFIED CUSTOMER
Was great to work with! The work preformed was done in a timely manner as well!
5/21/2025
Ida R. VERIFIED CUSTOMER
Very professional staff. Prompt and efficient.
5/21/2025
Penelope S. VERIFIED CUSTOMER
coolant level was apparently not checked
right after got car had to add
non VW coolant
need it check out Monday
5/18/2025
Gloria S. VERIFIED CUSTOMER
Good service
Thank you
5/18/2025
John D. VERIFIED CUSTOMER
Good timely service. ????
5/17/2025
Eric M. VERIFIED CUSTOMER
All around great service and experience
5/17/2025
Raschelle A. VERIFIED CUSTOMER
I appreciated the excellent customer service not only from the dealership as a whole but from the courtesy driver as well.
5/17/2025
Margaret T. VERIFIED CUSTOMER
Very professional while being polite. While listing the probable procedures there was a pleasantness of understanding my situation. Thank you again.
5/17/2025
Lana S. VERIFIED CUSTOMER
Prompt, clear communication, repair appears complete and vehicle operating well.
5/16/2025
Judy P. VERIFIED CUSTOMER
Bonnie is very knowledgeable and helpful and courteous.