Underriner Motors Auto Repair Service

My Service Rep, Bonnie Brunko, was helpful, informative, & invested in getting me & my car in & out quickly for my oil change visit & factory recall.

Bonnie was very helpful in getting our vehicle repaired and followed the service work to keep us informed as to the progress. Bonnie is very customer oriented aiming to go the extra mile to please.

I asked her to call me back about my service and I never heard back. I still have no idea what is going on with my repair.

Ty!

She did a very good job

Excellent service

Everytime I get service I argue for 10 minutes that I have warranty,either original warranty or 24 months 24 thousand miles certified used vehicle warranty. Please put a note in my account !!

Kept in contact well so I always knew what was going on.

Thank you for getting back on the road so quickly

Bonnie was courteous & efficient in handling my recall work

Bonnie is a true professional. She’s very knowledgeable, and she handled a very busy flow of customers (of multiple makes of automobile) with total courtesy, kindness, and confidence. She’s truly a star.

Thanks to Bonnie for getting me in, getting the parts ordered and the service taken care of.

Jackson was thorough, knowledgeable and helpful.

Bonnie is awesome and always very helpful and honest!

Great job & very helpful.

I really like and trust all your peop le.

Rockstar service. Ty

The service was great ???? but we are still having issues with the infotainment system - just not as much.

Very well done by all.Thank you.

I think you guys are a great service center, and so my concern is not with the quality of your work or the professionalism of your team. It is just that it takes me 2 hours to drive to your location, and so each time i come out it is 4 hours of my time, which is time that I am unable to bill my customers for my services. So the cost of bringing my car to you guys is not just the cost of services, it is also the opportunity cost of the commute. That is not necessarily your problem, but when you consider that it took you guys 15 minutes to diagnose my car - it feels a bit like I am making all of the sacrifices in order to give you my business. A common sense approach would be to discount the diagnostics charges based upon the amount of time it took the mechanic to diagnose the issue. A fair policy is to give the diagnosis away for free when all that was done to diagnose it was to run the codes and verify that the hatch doesn’t stay shut. You could easily tie that discount to the services as a way of ensuring that you aren’t giving the diagnostics away for free, but in either case - it is an act of good will that shows your customers that you will pass savings on to them if and when you can. These were my feelings when I checked out today. Jackson was very kind, but I do think he was a bit defensive when I was asking him questions about the diagnostics, and I didn’t want to cause any further discomfort so I let it go. That being said, thanks for reaching out for my thoughts, i hope that it helps you to understand better how I see things, and how others may be seeing things as well.