Thanks for the service!!! I’m very happy having my car running well again!!!!
5/29/2025
Dubraska W. VERIFIED CUSTOMER
Great Customer Service. Thank you!
5/28/2025
Larry L. VERIFIED CUSTOMER
Only complaint is they changed oil monitor in my dash and never changed back to speed odometer I drive out and no radradio and no speedometer zi had to pull over and spend 10 minutes trying to figure out how to get it back
5/25/2025
Ronald P. VERIFIED CUSTOMER
Besides an oil change, my vehicle was subject to an update of software, evidently requiring an additional hour of installation time. At the conclusion, my Atlas did not receive its customary wash.
5/25/2025
Richard B. VERIFIED CUSTOMER
This was a very difficult, frustrating situation, that Underriner recognized and rectified excellently. I thank everyone involved, very much.
5/24/2025
Dan H. VERIFIED CUSTOMER
Thanks again from the Dad and Daughter road trip crew on our way from Chicago, IL to Winston, OR!
Your team helped two road weary travelers put their worries to rest with their professional and thorough assessment of the error message we received from the VW app.
Even got some local Oregon travel tips from Dan the technician. He grew up in Oregon before moving to Montana!
5/24/2025
Melissa W. VERIFIED CUSTOMER
The whole team was very courteous. We were finished with oil change and inspection in less than an hour. My kids love the play area!
5/24/2025
John F. VERIFIED CUSTOMER
Very attentive as always. Great dealership. I wish you were closer to Helena.
5/24/2025
Mabel S. VERIFIED CUSTOMER
Have been to your Service Department rather a lot lately! Bonnie always provides excellent service. She has made my visits less stressful and her knowledge is great. Always patient and caring. A fine asset to your dealership.
5/23/2025
Brent F. VERIFIED CUSTOMER
Excellent service department. Really appreciate the professionalism and the customer service focus.
5/23/2025
Eric W. VERIFIED CUSTOMER
As always you all are amazing people. Huge shout out to Bonnie for taking the time to listen to my concern and getting my car into the right hands.
5/23/2025
Thomas H. VERIFIED CUSTOMER
Jackson in servicé Dept is very customer oriented
5/23/2025
Aaron H. VERIFIED CUSTOMER
Only concern. I was charged for a tire rotation and tire balance. The tire pressures remained discordant side to side by about 4-5 PSI both before and after service with the left hand side being 39 and 37 and the the right hand side being 35 and 34. This didn’t change. How could the disparity remain if the tires were truly rotated and balanced? If the front right and back right were switched and the front left and back left were switched okay. Still rotated. But balanced? And the pressures remained discordant? Seems questionable. I hate feeling like I should question if charged work was in fact completed.
5/23/2025
Benjamin M. VERIFIED CUSTOMER
Excellent experience. She went above and beyond.
5/22/2025
Ashley W. VERIFIED CUSTOMER
There was a mishap that occurred earlier this week with a software update not being complete- my car being hastily handed off, and it caused some malfunctions. Bonnie was understanding of my frustration having to travel from Livingston again to have it resolved. She was very kind, professional and helped me get back in the road and my car updated and back to normal. She was great. Thanks Bonnie!!
5/22/2025
Patrick S. VERIFIED CUSTOMER
Good job advocating for the customer.
5/21/2025
Larissa C. VERIFIED CUSTOMER
This is not the first time i’ve had service performed at underriner that takes far longer than the expected time. I was told an hour to an hour fifteen and it took an hour 45. I understand that unexpected delays happen but the team is never checking in with waiting customers to inform us of delays or what’s going on. This could be improved.
5/21/2025
Cheryl O. VERIFIED CUSTOMER
Bonnie was great but not being able to call is very frustrating!