I called for an appointment and had to wait several weeks to be seen. Then after the vehicle was accepted, communication was extremely poor. Just getting information on the quote was a chore and ineffective. The time to complete the repair was extraordinary and even when the parts were delivered completing the work was disappointing. If I can be of any further assistance please to do not hesitate to contact me
1/26/2024
Larry H. VERIFIED CUSTOMER
Have not heard back about what is wrong with the truck or whether it is fixed yet. Otherwise happy with Aaron!
1/25/2024
Kay S. VERIFIED CUSTOMER
Sid was very pleasant and helpful. However, I was a little dismayed that I was sent out with a temporary fix (waiting for a part) that was “sketchy” at best. I could have been stranded anywhere. Luckily, it was as in my driveway!
1/25/2024
Robert K. VERIFIED CUSTOMER
Service was completed exactly as predicted. As I only have <19,000 miles on my pickup and won’t be interested in trading in for several years. Thanks for the warranty work and will be in for service later this spring.
1/25/2024
Briseida M. VERIFIED CUSTOMER
Went in for an oil change , in and out in no time !
1/24/2024
Robert V. VERIFIED CUSTOMER
I always appreciate Syd
1/23/2024
Gary T. VERIFIED CUSTOMER
Always been great service on our vehicle,and always helped us out when there was an issue with our vehicle
1/18/2024
Sara W. VERIFIED CUSTOMER
Amazing and helpful as always!
1/17/2024
Michele J. VERIFIED CUSTOMER
Very good customer service. Attentive and well spoken on the phone. Thank You.
1/17/2024
Patrick W. VERIFIED CUSTOMER
I take all my fords there and will continue to, great service and people.
1/16/2024
Gregory H. VERIFIED CUSTOMER
Sid has always taken great care of me and my truck. Great personality and very knowledgeable. He should get a raise or bonus for his work!!!
1/13/2024
John D. VERIFIED CUSTOMER
Thanks
1/13/2024
Brendan S. VERIFIED CUSTOMER
Sid is great!
1/11/2024
Frank F. VERIFIED CUSTOMER
Sid and team provided excellent service in every way.
1/11/2024
Denise L. VERIFIED CUSTOMER
I informed the service center that the driver side keyless entry pad was flashing on and off and may be a cause of the battery drain.
I was informed that the pad did not flash while at the service department.
As soon as I got home the keyless entry pad is flashing. I got some video of it to share but not sure where to send it.
1/11/2024
Kristen U. VERIFIED CUSTOMER
Not Sid's fault. I came in w/ my 3rd recall issue and they didn't have the right replacement camera. They did change my oil and it was paid by points but I have to return at a later date to resolve the initial issue I came in for. Frustrating and why all the recalls?
1/9/2024
Dustin A. VERIFIED CUSTOMER
All was well but I would appreciate more effort on the offering of basic services like rotating tires, going over some multi point inspection and inflating the tires. I literally drove away and and my tire light came on. Seems to be some pretty simple checks that I receive on my Toyota services every time that greatly appreciate. I drive 30 minutes each way to service my vehicle with the ford dealership in our area vs using an oil change station and feel we could get a bit more out of the experience. Still happy but the difference between our experience at the Toyota and ford dealership in the dalles is for sure different.
1/6/2024
Peter S. VERIFIED CUSTOMER
The main reason we come to this dealership is Sid -
He is personable, responsible , and a good communicator.
He has taken care of all our vehicles for many years