Underriner Ford of The Dalles Auto Repair Service

Everyone kept me lnformed . Explained everything well.

There was no mentioning that my truck had issues. I don't like the multi point inspection via text. I prefer it in paper form.

Always been taken care of well at the service department, thank you all

So impressed with all the employees, so friendly and full of information! Sure makes a person wanting to come back more often. Great service and service people. Sales people, they make you wanting to purchase, if I could afford to.

Friendly, on time and through

Sid is THE BEST!!!!!

great service and communication.

Sid has always done an awesome job helping us when needed. Could not find a better employee.

Aaron took care of scheduling my appointment and provided great service in getting the replacement part needed to fix the problem. My truck and I were well taken care of! Thank you

Fantastic everything was great. Sid was very helpful and knowledgeable.

We were greeted with a smile and hello. When I had a question it was answered right away. The service was so quickly and done right. I recommend everybody to go.

A quick shout out to Paul for taking the time to show us each of the individual parts that were bad and explain all the steps he did to get the vehicle back in operating condition.

Your office is very efficient and professional. Sid and his team do a fantastic job of keeping the client apprised of timing and conditions that warrant address on the vehicle being serviced. This is why I choose your facility and remain a loyal client. Thank you.

Excellent job

Sid was awesome. He kept me updated on the progress of my vehicle throughout. I appreciate his work.

This was the second time where your service department has told me they would order needed items and after checking back a couple weeks later I found no order was placed. This last tme my mobile tire service warning was on meaning my sealant was expired and needed replaced. I informed the service department of this when I brought the car in and was told that would need to be ordered. I asked them to do so. When I picked up my car, I specifically asked if they had ordered the need sealant for the mobility kit and was told yes. A couple weeks later I called to see if it had arrived yet only to find it was never ordered. After I asked your parts department to order it when it did come in, no one asked if I wanted to set an appointmet to change out the sealent in my kit. So I had to figure out how to on my own. Also when I paid for the sealant there was a charge listed as sales tax on the invoice. There is no sales tax in Oregon and the parts department could not tell me anything about the charge only if I wanted my part I would have to pay it. When going to the Ford dealer for service, I expect them to know more than I do as to what is needed, instead it seems I need to tell your service department what is needed on my Ford. I used to get a print out of the multi-point inspection, this time I was told I would have to go online to a link texted to my phone, which failed to open when I tried to.I can get the same or better service from a local shop or even Jiffy Lube.

Nothing against Aaron Karp, but the recall process on backup camera and all firmware was not done, so when picked up car had alarm the rear backup assist was unavailable. Had to leave car so they could do a total reprogram.

Always fast, friendly service, and full explanation of any needed work. Thanks to Aaron for making it all happen.

I never get a call back. Always need to call them and most times it goes to voicemail

Sid and the whole team are great, they communicate well and we always are satisfied with the service here.