Sullivan Brothers Toyota Auto Repair Service

Bob and his team did a great job and quick! I didn’t even get the chance to finish reading the complementary newspaper! Who does that anymore! I went there early for the first appointment took me an hour to get there but so well worth it. Thank you, Sullivan Brothers Toyota Catherine S

No complaints

Bob has always treated me with respect and excellence.

Niman was fantastic. Went above and beyond to work with the back and figure out what was wrong with my vehicle. Kept in constant contact with me to let me know what was happening. 10/10 would recommend and work with again.

I was pretty disappointed you failed my inspection over tinted windows. It would have been less annoying if you just told me you wouldn't pass it. I just had you help me with a custom light install and a five thousand dollar lift kit. This is the beginning of a long and expensive build and I would have thought you would value that as a relationship. I also have three other Toyotas and I have other local choices for service.

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I was very unhappy with my experience today. Today Patti Majewski advised me that my rear brakes had 3mm of pad left and should be changed. I agreed it was low, and Patti said they should "clean up" (lathe) the rotors. Second we discussed the front rotor possible replacement, 1hr of labor talked down from 2hr and replace only with NEW rotors. Do not waste labor time on a lathe for front or rear, I wanted only new parts regardless. Fronts were canceled (not in stock). What was the result? 2 rear brakes turned down in a lathe for $382 in labor when entire replacement is far less. It's a dumb game to play with customers. When I called back and asked her the cost of an hour of labor vs. a new rear rotor, then all of a sudden we have memory loss and can't quote a new rotor price and we'll have to ask parts. That's no surprise, right? This is the second time I have been lied to by Patti; last year she said my tires were "worn and needed an alignment" but they were absolutely fine, and my factory OEM alignment was zero degrees of toe. What came back to me? 0.14" on both sides like a snowplow, ready to burn up my tires on purpose. I complained to Toyota corporate after having my local shop laser-align the car back to true zero. Toyota corporate sent me a check to cover the alignment cost from Sullivan Toyota. Looks like I'm contacting corporate again to share what happened today with Sullivan Toyota and their constant disingenuous up-sells and deliberate miscommunications. It's a terrible representation of the brand. I'm absolutely exhausted dealing with the antics of this dealership and service department. This is all after nearly killing my wife several years ago when a technician forgot to replace the lug nuts on her Camry after a standard tire rotation; she stopped coming to Sullivan then, but I was willing to give you the benefit of the doubt due to your convenient location. That's out the window now. This is seriously the worst dealership of any franchise in any state I've ever dealt with.

So professional and accomodating

Great service as always

Tom was super accommodating and reassuring to me! He assured me that my 8am appointment would have me driving away in an hour and a half or less. I really needed that to happen as I had a day of obligations to get to and the thought of not having the car ready by 0930 was giving me anxiety, but Tom was super understanding and made it happen! It was early, I was stressed and felt overwhelmed and he was so kind and calming to me. Thank you Tom!

I had a great experience with Tom!

Servicing done is great and I am completely satisfied with the work done. Truly appreciate all the effort and help. Thanks team Sullivan Toyota for good with done.

Bob Witt was so understanding and helped us try to figure out if something was wrong with the car. He was thorough and kind. Thank you Bob.

Great customer service

Great service

I recently moved and this was the first time servicing my vehicle at your dealership. What a great experience. Niman was a pleasure to work with.

Christian was outstanding. This was my first visit to the dealership for service. I was greeted by Christian immediately. He had me checked in, answered my questions & made sure that I was comfortable in the waiting area. In no time, Christian escorted me from the waiting area to his desk area where he reviewed my service appointment then walked me to my vehicle & off I went from an amazingly smooth & professional experience. Well done.

Seana was very helpful. I made this appt three weeks ago following concerns that my Navigation System still isn’t working. This was my 4th visit to the Dealership for this problem with my new car. Turns out the person to work on it, Ben doesn’t work on Thursdays. Tech, Dylan was very helpful but he couldn’t connect his phone to my car either. I’m worried now. I have my 5th appt. scheduled for May 4th. I need hands free navigation and phone and the reason I Leased this car. Elaine S

Tom was great thank you

Christian and the rest of the team was fantastic per usual. Keep up the great work guys!!