Sullivan Brothers Toyota Auto Repair Service

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He was patient and communicative. I appreciate the way he approached the experience when I had a$2k bill! He made it better

I had an appointment for 10:30 AM on Friday. It was for a repair expected to take about 3.5 hours. I had a friend meet me so we could spend that time shopping and lunching. When I returned to Sullivan’s, I was told the car was not expected to be ready until 4:00 or 5:00. I said I would wait (my friend had left.) After a short while, Tom let me know the car would not be ready on Friday and offered a courtesy vehicle. (That was nice.) However, my license needs to be renewed (now in the works) and I was offered a lift home in your shuttle (also a very nice service). Compliments to your driver, ****. **** also picked me up this morning (car was ready early, which I appreciate). Things you could improve: work on the cars in the order they come in and do not overbook appointments. I do not think my car repair was even started on Friday (but I was not told that specifically). (This would all be much more understandable if, for instance, the issue was a part you did not have, but it wasn’t that.) Also, you should always keep the exit lane in the service bay area clear for outgoing cars. When I went to leave, I could not use that lane because two vehicles were parked in it. Tom turned my car around and drove it out the back. That was nice of him but if you are asking me about ways things could go more smoothly, I include this. Maybe these things would not bother someone who has multiple family members and multiple cars to rely on when something like this happens. I do not, and it is frustrating/upsetting when these things happen. Otherwise I always appreciate the people who work at Sullivan’s and the work you do on the cars. I will return (but possibly not on a Friday). I hope these comments help, as that is the reason I make them. Thank you. Mary

Patty is so professional and transparent informs you up front what is needed and the cost so no surprises she is a true pleasure to deal with and I feel I’m in great hands when I’m there. Would like to include John Finley / Darin Andrew’s as part of your great team!!

On time done right

Dave Bellando did not help me. Flavio and Paul did and they were great.

Christian and team always make things very nice

Christian is a wonderful and helpful service coordinator! Pat did a great job on the brakes and upkeep. ????

Christian is very professional and has a customer service oriented attitude which makes it easier to interact with him

Everything about the service herr is excellent!

Great service

Christian is the best in the business. Thank you Sullivan.

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Prompt and well done. Thank you!

Excellent experience from start to finish! Even a great shuttle ride back to work after dropping it off. Thanks so much!! Your hard works is recognized and appreciated!!

Yes she did an excellent job. She was polite, responsive, knowledgeable and responded to any need immediately. In addition she had a wonderful Personality, smiled and seemed like she loved her job & was genuinely happy to meet customers. H

Everything satisfactory Thank you !

Great experience today with truck repair. Patty, my service rep, did a very thorough job in communicating and making sure I knew what the problem was.

Niman was very professional and pleasantly polite but I was surprised to learn that I would have to pay for today’s service and did not have any further complementary services. I was under the impression when I bought the car that they would continue for some time. I declined oil change and tire rotation.

Niman, Thank you so much for seeing me today and please thank the tech for checking my brakes and in general taking care of my car.