The service advisor was kind of an **** to be honest. Tried to give me a guilt trip about the tech not getting paid because there was nothing wrong with the truck. While that would **** and I'd feel terrible for the tech, that's not the customers problem, that's on Sullivan Brothers for not paying their employee for an NPF. My truck is under warranty. I paid over 50k at YOUR dealership. Multiple times now, a hesitation has almost gotten me t-boned. So I don't really care what the computer says- I care about what it's doing and what literally thousands of other Tundra owners have reported as well. (Yeah sorry for checking Google to see if other owners have experienced the same problem- that's another thing the advisor gave me a hard time about). Learn how to treat customers or find a new job.
4/6/2026
Deborah C. VERIFIED CUSTOMER
Sullivan Brothers is always excellent. The service manager Bob Witt is great. He remembers my name every time I come in and treats me like a family member instead of just another customer.
4/6/2026
Jerald A. VERIFIED CUSTOMER
Neiman Liu was very helpful and kind would recommend him for my service again
4/4/2026
James M. VERIFIED CUSTOMER
After being told that the issue was resolved when I drove the vehicle from the dealership, heading home the warning light immediately turned back on
4/4/2026
Patricia D. VERIFIED CUSTOMER
Bob is the best service manager ever!!!
4/4/2026
Philip L. VERIFIED CUSTOMER
Niman was thorough, patient, explained the entire process to my satisfaction and I would happily have him help me with any problems again in the future
4/4/2026
Michelle H. VERIFIED CUSTOMER
Tom was very friendly, and a pleasure to deal with.
4/3/2026
Barbara W. VERIFIED CUSTOMER
He was knowledgeable great personality I like everybody over there
4/3/2026
Bob L. VERIFIED CUSTOMER
My experience with Niman continues in the same fashion as my initial service contact; friendly, thorough, professional, calm, and possesses the ability to communicate, in basic terms, the specific shop techs findings. He offers guidance, yet allows the customer to ultimately make the decisions. Niman definitely adds to the value of your dealership and my decision to have my vehicles serviced there.
4/3/2026
John R. VERIFIED CUSTOMER
The initial drop off of my vehicle was great because I was driving and the vehicle could be driven on local roads without getting in an accident due to the limited speed.
The tech found the issue quickly with the assistance of the dashboard lights and description of driving.
The service desk took my information and told me pretty quickly the issue, the estimated cost and that most likely is majority should be covered with my auto insurance. All but $500?was covered making me feel better.
I returned as the vehicle was ready and my services person was on day off but worked with the other service desk people and all was good and I paid the whole value as I’ll be receiving a check for the amount.
Everyone was helpful and knowledgeable making it easy to deal with this rodent issue.
The only issue. When I returned home after repair I started looking in the engine bay to find a mouse nest almost perfectly clean and new, of course I removed it but should have been done at the shop. Put rodent repellent in the engine bay.
4/3/2026
John D. VERIFIED CUSTOMER
Knowledgeable,kept me updated throughout the recall repair.
4/3/2026
Lisa B. VERIFIED CUSTOMER
Patty Majeski such a great salesperson kept me updated as I waited for my car and very friendly and courteous.
4/2/2026
Marguerite F. VERIFIED CUSTOMER
Job done well, however wait time was very long for what was being done.
4/2/2026
Christine M. VERIFIED CUSTOMER
My service person went above and beyond with his customer service today. He insured my car work was completed and advised me on the additional findings. Polite, respectful, concerned.
4/2/2026
Tammy T. VERIFIED CUSTOMER
First Class service from Bob
4/2/2026
Steven Z. VERIFIED CUSTOMER
2 hrs to do routine maintenance: oil change, check fluids…..
I was told it would be about an hour