Christian is a straight forward with me on what is needed to keep my Toyota Highlander in top operating system. Since my car has reached the 100,000 milestone there are different services that’s required. Christian has explained several services that needs to be accomplished and the timeframe. We laid out a plan on what needs to be done first. So we will work on establishing what I should do first
Thank you for the excellent service I received on my toyota
Chip Cahoon
3/31/2026
James L. VERIFIED CUSTOMER
Very prompt, friendly, and accompdating
3/31/2026
Lorna H. VERIFIED CUSTOMER
Seana was excellent and
My car got great service too! Thanks
3/30/2026
Cheryl P. VERIFIED CUSTOMER
I arrived on time for a 4pm appointment for an oil change and an inspection sticker. It took 2 hours and 20 minutes for the oil change and I was told there wasn't time to do the sticker.
When I make an appointment, is it a reservation for the time slot to service my truck?
or
Is it a reservation to get in line behind walk-ins and a long back log of other people waiting?
As much as I like to get oil changes here, the wait time for an oil change with an appointment is 3x longer than other places that offer drive-in with no appointment.
3/30/2026
Susan S. VERIFIED CUSTOMER
Thank you for helping keep my Rav4 in the best possible shape. SEANA WAS GREAT.
3/28/2026
Megan T. VERIFIED CUSTOMER
Thanks again Bob! 10/10 every time.
3/28/2026
Gail S. VERIFIED CUSTOMER
Niman Liu kept me notified about my Toyota. Oil change, tire rotation & sticker needed. Was finished very quickly. Very pleased!
3/28/2026
Excel Tool. VERIFIED CUSTOMER
Aside from the wait everything went well.
3/27/2026
Jody P. VERIFIED CUSTOMER
I waited close to 3-hours for an oil change & tire rotation, which I had a scheduled appointment for.
I mentioned that I’d like to speak to someone about my lease options bc my lease will be up in 12-months. No one spoke to me during the 3-hours.
I was told I needed a new air filter bc it was “black”. I said ok. Then I got the pictures after I agreed and I absolutely did not need a new filter.
Christian was polite but my overall experience is never good. I now know to plan for a 3-hour wait, but it is ridiculous to have to do so.
3/27/2026
Tracey B. VERIFIED CUSTOMER
You did not reset "maintenance required " sensor
3/27/2026
Mary W. VERIFIED CUSTOMER
Good service as always thank you so much
3/27/2026
Miles W. VERIFIED CUSTOMER
Bob was awesome to work with. He was knowledgeable, and patient with the issue at hand. He worked to resolve my issue and provided awesome assistance.
3/26/2026
Edward G. VERIFIED CUSTOMER
Thank you for great service as always
3/26/2026
Paula H. VERIFIED CUSTOMER
I was very happy with the communication and service I received from Chris.
3/26/2026
Paul J. VERIFIED CUSTOMER
Always satisfied with my service appointments with you guys... good job ???? ????...
3/26/2026
Michael A. VERIFIED CUSTOMER
As far as an oil change and the service employee, they were great
3/25/2026
Catherine B. VERIFIED CUSTOMER
Have always been highly satisfied with your service department. Also with the whole dealership
3/25/2026
Pauline C. VERIFIED CUSTOMER
Christian Small is the best person I have dealt with at Sullivan Bros. This is the second time he has helped me.
The last time I was there I said I would never come back, but with Christian's help, I changed my mind. That Patty should not be dealing with customers