Always provide very good service. I am a returning customer because of the professionalism of your service representative Bob Witt.
2/7/2026
Megan T. VERIFIED CUSTOMER
Bob Witt, great guy, 10/10 every time. Also wanted to say we’re saddened to hear about John Sullivan, and we hope for all the best for his family during this time. We hope for every success for those who continue forward in the excellent business that he and his brothers built. Condolences and Kind Regards, Ben and Megan T
2/7/2026
Jennifer C. VERIFIED CUSTOMER
Wait time was unacceptable for service performed and for having an appointment scheduled.
2/7/2026
Mary Q. VERIFIED CUSTOMER
Seana is a treasure. She has amazing Customer Contact skills. I totally trust her guidance and makes me feel like a valued customer. No one touches my car but Sullivan technicians! I'm 77 and my 2015 Rav4 has 20,015 miles. I take care of it and rely on it to be in top condition.
I also appreciate Chris who always greets me with a smile and kind words. You have a great team! I have always recommended Sullivan Brothers to friends & neighbors. Keep up the great work!
2/6/2026
Jens L. VERIFIED CUSTOMER
Excellent as always .
2/6/2026
Andrew L. VERIFIED CUSTOMER
Fast and courteous service. Great service department .
2/6/2026
Luiz S. VERIFIED CUSTOMER
I was very satisfied with the service provided by Seana Bohan. She was professional, helpful, and made the process easy. Thank you.
2/6/2026
Anne W. VERIFIED CUSTOMER
I called the day before for an appointment for an oil change and inspection sticker. You had all afternoon open. I picked 115 pm . Well my car was not ready until 4 pm . 2 hours and 45 minutes seems a long time to wait.
2/6/2026
Larry F. VERIFIED CUSTOMER
Christian is the ultimate pro. He has a very nice way about him.
2/6/2026
James Cahill. VERIFIED CUSTOMER
You guys do a decent job, but I’ve had two Audis and two Porsche’s before this and their level of service is far beyond yours. They clean your car every time you come in. They keep you posted on how the service is going without you needing to call.
It’s just different and you guys aren’t set up to compete. I might as well go to my local mechanic.
Thanks,
Jim
2/5/2026
Debra C. VERIFIED CUSTOMER
Christian is very professional and along with the rest of the staff. I have been dealing with Christian for the past 8 years and he is straight forward with me if they find anything wrong with my 2017 highlander or 2021 RAV 4 Prime. I would highly recommend this dealership to other Toyota owners thank you Chip Cahoon
2/4/2026
Frank S. VERIFIED CUSTOMER
We Have worked with Bob for years . He has been a super employee for Sullivan. When he the service department we were disappointed. But then he came back. He’s very pleasant and caring. He manages to find time to take care of us at all times. Christian is also as nice and a great back up for Bob. Two very special guys who we look forward to take care of our needs at Toyota.
2/4/2026
Carol T. VERIFIED CUSTOMER
My appointment for grease, oil and MA inspection was for 10:15. I Arrived earlier than that. When I pulled into service area I was not greeted as I always have been, no one came to the car. The area was wet and I walk with a cane. My car wasn’t ready until 12:15 pm. I feel this is totally unacceptable for the services I had performed. I was never advised during the wait of what was going on, i.e. running late, illness. I had to go and ask how much longer. I have severe spinal stenosis and sitting or standing is very hard . It certainly was today. I have never encountered this situation before .
2/3/2026
Cynthia P. VERIFIED CUSTOMER
Bod is very helpful and seems like a real stand- up guy. Always honest with me. Thanks Bod
2/3/2026
Lisa G. VERIFIED CUSTOMER
Seaman is excellent
2/3/2026
Joseph S. VERIFIED CUSTOMER
I’m confused as to why there was a $59 bill for “free maintenance”.
That’s about what I would pay for an oil change elsewhere
2/3/2026
Alex D. VERIFIED CUSTOMER
Seana was very professional. The service she provided was excellent. You need more advisor like her. Keep up the excellent work.
Very much appreciated.
2/3/2026
Kyle M. VERIFIED CUSTOMER
I brought my car to Toyota for the best care. Changing 3 fuses for over $700 in labor costs did not give me a good feeling. $700 doesn’t seem like a lot of money but it is for some people. I’m all for people making money but that just doesn’t seem fair to me, it should not of taken that long to do and I was kept in the dark for 2 days before my car got looked at, but I was patience just to get over charged, it makes me want to bring my car elsewhere for service
2/3/2026
Jane H. VERIFIED CUSTOMER
Serviced car as requested
2/3/2026
William G. VERIFIED CUSTOMER
Service was great, friendly and professional. Vehicle was ready when promised. Much appreciated.