Shannon always answers any questions or concerns I have about my car. It’s a pleasure to deal with him!
5/9/2024
Bill P. VERIFIED CUSTOMER
Shannon and Rich are the reason you guys will always have my business. You guys are the best!!
5/9/2024
Robert T. VERIFIED CUSTOMER
Thank for fixing the problem.
5/9/2024
Robert T. VERIFIED CUSTOMER
Thank you
5/9/2024
Bernard T. VERIFIED CUSTOMER
Good estimate of how much time the services would take.
5/9/2024
Philip V. VERIFIED CUSTOMER
It was great, people were friendly.
5/9/2024
Ironwood (. VERIFIED CUSTOMER
Quick service- friendly, polite and attentive!
5/9/2024
Cheryl V. VERIFIED CUSTOMER
Chris is always very thorough and attentive.
5/8/2024
Waqar M. VERIFIED CUSTOMER
Cris is a great guy help’s customer very well.
5/8/2024
John G. VERIFIED CUSTOMER
Will do!!
5/8/2024
Virginia S. VERIFIED CUSTOMER
Chanell seemed to be rushed, Kepler waiting in the car for the check in. Didn’t offer how long it would take to complete service in the beginning and then after when I needed additional work. Could have explained the cost better, it was ok because when I got home and seen the bill I noticed I had a discount since I bought the maintenance package.
5/8/2024
Jason L. VERIFIED CUSTOMER
Thanks
5/8/2024
Kathryn S. VERIFIED CUSTOMER
Charged higher price than quoted for part replacement. Price charged to credit card was grudgingly adjusted. When got to car after PAYING FOR COMPLETED WORK, discovered broken tail light NOT REPLACED. I believe this is called FRAUD when a business charges you for work they claim to have done but in fact did nothing. Work should have been checked by service advisor. Turns out wrong part ordered delivered - hence price discrepancy. Instead of communicating this to me and apologizing for error, I was billed the higher price for work not even done. Had to get 2 managers involved. At least got my money back. Thank goodness looked at rear of car before driving away. No one else there did. TOTAL SERVICE FAILURE.
By the way, was also there for routine maintenance. Oil change etc. Did not get print out of multi point inspection that usually get so don't even know if that work done either. Have prepaid service contract so was not billed for that.
5/7/2024
Mohammad H. VERIFIED CUSTOMER
Excellent service
5/7/2024
Eliany G. VERIFIED CUSTOMER
Excelent service
5/7/2024
Mark K. VERIFIED CUSTOMER
I liked having the service coordinator come out to the car to check in, and I am grateful that the car exterior was cleaned.
The billing app is poorly designed and it is difficult to figure out the charges. When I called to have the shuttle service pick me, it took six tries for me to get to a live human being to make the arrangements. Why can't the service be prebooked?
5/7/2024
Robert O. VERIFIED CUSTOMER
Dave was awesome he took good care of me! No complaints!!!