Faulkner Toyota Trevose Auto Repair Service

Really good and fast service. David Martini took care of my truck with a professional care.

Well done

Shannon was very nice and professional!!

Staff are incredible people that work with you no matter what the issue is

Took too long. I was there 3.5 hours waiting for a light bulb.

I really appreciate chanell lofton for helping me today with the little issues I had at my car so thank you

Great Job they do here

Mike very disappointed in my service call . Just to let you know between my wife and myself I have purchased and serviced three Toyotas. I started my conversation with a simple request of a button on drivers side seat belt. This was needed from having the clip not falling on the floor. Very difficult to have to reach on floor to connect the belt. Told by Chris it would be an easy fix.Not the . case . For a button.50.00 Labor involved. Are you kidding me. That really Pissed me off. Also charged 6600 for 35000 mile inspection I did not request. Very poor I was even Thinking about a new car . That's out along with my long standing relationship with Toyota.Very angry and disappointed Dan Cifuni (want my business fix this problem)

The oil was overfilled, and the tires were not rotated. This is especially disappointing because the oil was also overfilled during my previous service appointment. At check-in, I specifically asked the service advisor to notify the technician not to overfill the oil again, yet the same mistake happened. I’m concerned that my instructions were not communicated or were simply ignored. I would appreciate having these issues corrected and would like to know what steps will be taken to prevent this from happening again.

Great team

Thank you for everything I appreciate the good service.

David Martini is polite helpful and professional

Chris was very professional and answered all my questions.

Thank you ms chanell appreciate you always!

Chanell Lofton was great, she handled my service really well and she was efficient, I'm completely satisfied.

Shannon provides great customer service!!

Exceptional service.

Toyota service center always treats me well!

Mike was a big help.

It's simple really I bought this truck over three weeks ago from this car dealership. It was a 2015 Chevrolet Silverado. The day I drove home I reached out to the salesman Rosal or whatever his name is I'm not sure I said there's a noise when I turn it slow speed and there's also an issue with the brakes. I took it in. I told Christopher about the issue with the noise he said they have to order part and they'll have me in as soon as it comes in. While I was there, I said please check the brakes. There's an issue when I try to stop the steering wheel shakes and there's something going on. Keep in mind I called about this issue the next day after I drove at home. He said we checked the brakes Everything is fine. I continue driving the truck I brought it back in this morning to have that noise fixed again something I called about the first day I drove it home. When I checked in the car this morning I also mentioned to Christopher again. There's still something going on with the brakes. This is now three weeks to four weeks after I bought the truck after I've told him about this multiple times he insisted again that the brakes were inspected and they were fine but he said he will take a look at them. An hour and a half passes by he comes up to me in the waiting area and says they finally did a test drive on my truck and they felt the steering wheel shaking and they felt the brake pedal shaking. Finally after almost 4 weeks they did a true inspection and they actually found out what the problem was. Christopher went on to tell me the previous owner put on aftermarket brake pads onto old rotors. He went on to tell me they could do an inexpensive repair not a full switch out for $600. Then said I'm not comfortable with that. I want this address the right way I've been calling about this issue for almost a month since I bought the truck. He then said it would be $1200 to repair the brakes 100%. I said OK sounds good then he went on the say but the dealership is not responsible because when they did the inspection before I bought the truck it passed inspection even though they didn't test drive. I then said to him, but how am I responsible for this when you clearly see there's an issue that has been going on since the day I drove at home and I called about it and I told my salesman about it. We argued back-and-forth and he said he could get the price down to a little under $1000 but it would still be my responsibility. I said to him know that's unacceptable. They fixed the issue. I had come there for and they gave me my keys and they didn't do anything about my bad brakes so I had to take it somewhere and pay someone else $1000 to get all new brakes put on because your dealership refuse to address the issue. So again just so we're fully on the same page the day. I drove it home. I called about this issue with the noise in the front and I also let them know there's an issue with the brakes and an issue with the tires that was pulling. That's something else I had to pay and get new tires put on because I had paid three times to get the alignment fixed and Christopher kept saying that everything is good with the tires when I finally got new tires put on the steering issue went away. Now as I previously stated, this is not something that just happened one month after I got the truck. I called about this issue the day I got the truck or the day after. Chris said it was inspected multiple times and everything was fine and it turns out they never did a test tribe to do with true inspection on the vehicle and they sold me a truck with defective brake. And stock me paying another place $1000 to fix it so am I happy am I satisfied absolutely not. Not only did the dealership do an improper inspection, but they never addressed the issue. They never tried to help me with it so I am very unhappy right now.