Wonderful service nice and quick. David is a beautiful man
8/8/2025
Leiver M. VERIFIED CUSTOMER
had an appointment at 7:45 AM and dropped off my truck before that time. During check-in, the representative asked if I would be waiting at the dealership for my vehicle, and I responded that I would be out and about. She then asked what time I would be coming back, and I told her to give me a call when the service was completed. I chose this option because, during my last visit, I waited almost two hours for an oil change.
I waited until 3 PM for a call that never came, so I decided to return to the dealership to inquire about my truck. When I arrived, I found out that my car wasn’t ready. I checked the app and noticed that my truck hadn’t even been touched, as I received notifications whenever someone opened the door or hood.
So, basically, if I don't wait at the dealership (which wastes at least two hours), does that mean my car goes to the end of the line for service? What’s the point of having an early morning appointment?
8/8/2025
Alef Custom. VERIFIED CUSTOMER
Something happened to my driver's side window. After being serviced, the window makes a scratchy or squeaky sound when going down and gets stuck sometimes when going up. I showed this immediately to the attendant and a service manager and they said it wasn't their fault without checking anything, saying it was purely coincidence. This started immediately after the car was serviced. A pretty big coincidence. I am convinced something accidental happened during service and now I have to spend more money to fix this problem. Extremely disappointed.
8/8/2025
Donna J. VERIFIED CUSTOMER
Na
8/8/2025
Sony A. VERIFIED CUSTOMER
One of the best service adviser. She is a good listener. I am happy Faulkner has a good employee like Chanell
8/8/2025
Ms D. VERIFIED CUSTOMER
Chanelle went out of her way to make my service experience superb.
8/8/2025
Regina M. VERIFIED CUSTOMER
Very professional and knowledgeable on problems with my vehicle.
8/8/2025
Norma G. VERIFIED CUSTOMER
Chanell and all the team at Faulkner are a pleasure to deal with. I still bring my 2013 Corolla to the Faulkner/Trevose location for services.
I will be looking to possibly trade my vehicle in September for a 2025 Corolla.
8/8/2025
Patricia C. VERIFIED CUSTOMER
Not a long wait Chris got me in/out
8/8/2025
Sarah B. VERIFIED CUSTOMER
Great job!
8/7/2025
Barbara T. VERIFIED CUSTOMER
I was impressed with how fast I was out of there
8/7/2025
Leigh S. VERIFIED CUSTOMER
Props to Shannon he stepped up to help me while staff I was directly led to was busy with an another customer. He’s always very friendly, helpful and explains issues well so I understand.
8/7/2025
Lenora C. VERIFIED CUSTOMER
????
8/7/2025
Stuart S. VERIFIED CUSTOMER
Shannon was great, as always, and my LOF was done in no time!!
8/7/2025
Kenneth T. VERIFIED CUSTOMER
She's great
8/7/2025
Anju J. VERIFIED CUSTOMER
Good
8/7/2025
Luba Z. VERIFIED CUSTOMER
Excellent work
Thanks
The problem is gone
8/7/2025
Konstantin B. VERIFIED CUSTOMER
I m happy with the service
I will highly recommend
8/7/2025
Marie C. VERIFIED CUSTOMER
Get rid of Ai
8/6/2025
Elizabeth L. VERIFIED CUSTOMER
Shannon always provides excellent customer service and is proactive in the care of my treasured vehicle. He is a true gentleman and an asset to Faulkner Toyota.