Jesse was very helpful and understanding,especially with my last visit and what I wanted to get done this time. He made my wait worth while and not stressful. Thank you for helping get my vehicle what was needed and in a timely manner. See ya next time!
12/11/2025
William R. VERIFIED CUSTOMER
Ali Alrubaie is VERY customer service oriented.
12/11/2025
Arnold R. VERIFIED CUSTOMER
Jesse was fantastic. The best! Great customer service.
12/11/2025
Rafael G. VERIFIED CUSTOMER
Always a good experience working with jesse takes care of me.Thanks
12/11/2025
Robin S. VERIFIED CUSTOMER
Great service. Very helpful and pleasant
12/11/2025
Linda P. VERIFIED CUSTOMER
Jake was amazing.awesome customer service
Thank you
12/11/2025
Ben M. VERIFIED CUSTOMER
Jesse always delivers excellent service. When I got there it was a little busy. I appreciated that he acknowledged the customers waiting and was able to help in a timely manner. Job well done!
12/9/2025
Cecil P. VERIFIED CUSTOMER
Great customer service
12/8/2025
Robert D. VERIFIED CUSTOMER
Yes Jake is very help and accommodating with service and loaner would recommend him he take care of me
Thank you
Robert D
12/6/2025
Jeffrey B. VERIFIED CUSTOMER
Very friendly and quick service. I was pre checked in when I arrived. Really appreciate that.
12/6/2025
Romel R. VERIFIED CUSTOMER
Jesse Colon was very professional, competent, and provided a exceptionally friendly environment making our visit a wonderful experience!
12/6/2025
Eleanor M. VERIFIED CUSTOMER
Well I wanted a complete summary of all that was done and what was needed I didn’t receive that. Other than that. It was. Ok. I still would like a copy of that.
12/6/2025
Anna G. VERIFIED CUSTOMER
Jesse always provides the best service.
12/6/2025
Priscilla D. VERIFIED CUSTOMER
Had a great experience at Valencia service department. Jake and Hr. assisted me and they both have exceptional customer service skills.
12/6/2025
Juvy C. VERIFIED CUSTOMER
satisfied wirh the overall service including the consiltant jesse colon and the front desk guys, love the waiting area esp the very good coffee area abd their snacks
12/6/2025
Rolando B. VERIFIED CUSTOMER
Hector was friendly and I was satisfied with the way he acted professionally. My only issue was with the service workers who did not vacuum my car as requeated and I also found the driver-side floor mat in the trunk of my car, unvacuumed. Why did they put a dirty floormat in my trunk?
12/6/2025
Colleen D. VERIFIED CUSTOMER
Jesse’s service was excellent as always
12/6/2025
Jin L. VERIFIED CUSTOMER
Jesse is always amazing. He really looks out for the customer and I feel lucky to have him as my service advisor. Every time I have taken the car in, he has always been professional, courteous, and makes sure all my needs for bringing my car is are met. Lexus of Valencia is lucky to have such a great staff member.
12/6/2025
Janet R. VERIFIED CUSTOMER
Jake is just the best customer service person ever.
12/6/2025
Carolyn H. VERIFIED CUSTOMER
Jesse went above and beyond. He is an excellent communicator and he took very good care of us while our car was in for service. We will be return customers even though we live two hours away!