When I was checking in, I was left to sit in the car for about 15 minutes. There was absolutely no one in the service area. When the car was ready, I got a call telling me it was ready, but when I called back to ask some questions about the service I spent two hours calling every service manager, and all I got were offsite people who said there's nothing they can do to connect me to an actual person. I haven't left several messages for the service manager who didn't call me back. I understand that my service advisor was not in that day, but you think that there is a team approach or someone else could've called me back. Then when I turned in the rental today, I was left sitting in my car for about five or 10 minutes before anybody acknowledged and asked me what I was doing there. Also, I don't know to what extent you guys clean the vehicles, but the vinyl above the dash between the windshield and the dash was filthy. Nobody even took a rag to it. Also, the rental car smelled like smoke and gave me a headache.
11/21/2025
Monica M. VERIFIED CUSTOMER
Hector did a great job! He was friendly and very knowledgeable in his explanation of what my vehicle needed.
11/21/2025
Walter B. VERIFIED CUSTOMER
First time with Jesse! Loved his hospitality. Very welcoming and easy to talk to! Felt like he was genuine like he really wanted to help me!! Thank you for the great service!!
11/21/2025
Debra P. VERIFIED CUSTOMER
Thank you Jesse! Superb customer service!
11/21/2025
Byron N. VERIFIED CUSTOMER
Thank you
11/21/2025
Ada M. VERIFIED CUSTOMER
All went well. ????
11/21/2025
Joe G. VERIFIED CUSTOMER
Jesse provided quick and friendly service. He explained the process and what to expect. I received a message and call when the car was ready for pick-up. The process was smooth and efficient. Thank you Jesse.
11/21/2025
Kathleen H. VERIFIED CUSTOMER
Jake is great! He was professional, knowledgeable, friendly and went out of his way to make sure the service was done well.
11/21/2025
Veronica H. VERIFIED CUSTOMER
Jake was good but your service wait time is still excessive. I gave up waiting, which means I inconvenience another driver to take me twice to get service.
11/21/2025
Frank L. VERIFIED CUSTOMER
Jesi is an amazing service advisor and Lexus. You are lucky to have a guy like that his attention to detail and making sure that everything is done and done right definitely someone that needs a raise
11/21/2025
Shela R. VERIFIED CUSTOMER
Jake was very friendly and helpful
11/20/2025
Lynna S. VERIFIED CUSTOMER
Jesse was great
11/20/2025
Ruthie B. VERIFIED CUSTOMER
Jesse always makes me feel like he values my business and treats me with respect. What I value most is that he never tries to pressure me into getting unnecessary work done on my car.
11/20/2025
Shane C. VERIFIED CUSTOMER
Always a great and smooth experience
11/20/2025
Kaifa T. VERIFIED CUSTOMER
Excellent service!!
11/19/2025
Elizabeth N. VERIFIED CUSTOMER
Jesse is awesome!
11/19/2025
Joseph Wayne. VERIFIED CUSTOMER
Jesse Colon went above and beyond to provide excellent customer service. I felt well valued as a customer, thanks to his kind support and his professional mannerisms.