Jake was good but your service wait time is still excessive. I gave up waiting, which means I inconvenience another driver to take me twice to get service.
11/21/2025
Frank L. VERIFIED CUSTOMER
Jesi is an amazing service advisor and Lexus. You are lucky to have a guy like that his attention to detail and making sure that everything is done and done right definitely someone that needs a raise
11/21/2025
Shela R. VERIFIED CUSTOMER
Jake was very friendly and helpful
11/20/2025
Lynna S. VERIFIED CUSTOMER
Jesse was great
11/20/2025
Ruthie B. VERIFIED CUSTOMER
Jesse always makes me feel like he values my business and treats me with respect. What I value most is that he never tries to pressure me into getting unnecessary work done on my car.
11/20/2025
Shane C. VERIFIED CUSTOMER
Always a great and smooth experience
11/20/2025
Kaifa T. VERIFIED CUSTOMER
Excellent service!!
11/19/2025
Elizabeth N. VERIFIED CUSTOMER
Jesse is awesome!
11/19/2025
Joseph Wayne. VERIFIED CUSTOMER
Jesse Colon went above and beyond to provide excellent customer service. I felt well valued as a customer, thanks to his kind support and his professional mannerisms.
11/19/2025
Chloe S. VERIFIED CUSTOMER
Jake was friendly, personable, and professional. He provided excellent service from the time I got there until the time I left.
11/18/2025
Preet D. VERIFIED CUSTOMER
Jesse was great! Every efficient and knowledgeable!
11/18/2025
Angelo P. VERIFIED CUSTOMER
It took an hour to schedule an appointment. I was transferred to multiple departments. I started at Lexus of Valencia and ended up at Van Nuys. Not at all the level of service becoming of the Lexus name.
11/17/2025
Thomas T. VERIFIED CUSTOMER
I was very satisfied with the service
11/17/2025
Francis Y. VERIFIED CUSTOMER
Jesse is very helpful, professional, and very knowledgeable.
11/16/2025
Alexis V. VERIFIED CUSTOMER
Great customer service. Quick responses and speedy service while still being personal
11/16/2025
Cesar T. VERIFIED CUSTOMER
Your team is outstanding, I bought my vehicle there and have always taken it there for service and I have always been treated excellent. Thank you for having such a great team taking care of your customers
11/16/2025
Tammy J. VERIFIED CUSTOMER
Very personable and explained everything to me. Thank you!!
11/15/2025
Kimberly P. VERIFIED CUSTOMER
Excellent customer service! Explained thoroughly and kept me informed.
11/15/2025
Kashmir J. VERIFIED CUSTOMER
Great service! Jesse Colon is always so helpful. Met Junior to get car rental he was also very pleasant.