Well I wanted a complete summary of all that was done and what was needed I didn’t receive that. Other than that. It was. Ok. I still would like a copy of that.
12/6/2025
Anna G. VERIFIED CUSTOMER
Jesse always provides the best service.
12/6/2025
Priscilla D. VERIFIED CUSTOMER
Had a great experience at Valencia service department. Jake and Hr. assisted me and they both have exceptional customer service skills.
12/6/2025
Juvy C. VERIFIED CUSTOMER
satisfied wirh the overall service including the consiltant jesse colon and the front desk guys, love the waiting area esp the very good coffee area abd their snacks
12/6/2025
Rolando B. VERIFIED CUSTOMER
Hector was friendly and I was satisfied with the way he acted professionally. My only issue was with the service workers who did not vacuum my car as requeated and I also found the driver-side floor mat in the trunk of my car, unvacuumed. Why did they put a dirty floormat in my trunk?
12/6/2025
Colleen D. VERIFIED CUSTOMER
Jesse’s service was excellent as always
12/6/2025
Jin L. VERIFIED CUSTOMER
Jesse is always amazing. He really looks out for the customer and I feel lucky to have him as my service advisor. Every time I have taken the car in, he has always been professional, courteous, and makes sure all my needs for bringing my car is are met. Lexus of Valencia is lucky to have such a great staff member.
12/6/2025
Janet R. VERIFIED CUSTOMER
Jake is just the best customer service person ever.
12/6/2025
Carolyn H. VERIFIED CUSTOMER
Jesse went above and beyond. He is an excellent communicator and he took very good care of us while our car was in for service. We will be return customers even though we live two hours away!
12/6/2025
Mary Ann. VERIFIED CUSTOMER
The service I received was exceptional. My service advisor, Jesse Colon, always explains what service is required & what is recommended.
12/6/2025
Sue M. VERIFIED CUSTOMER
My first service at Valencia Lexus with Jesse Colon was a success. All
of my questions were answered and the service was completed in a timely manner. Thank you for making it so easy.
12/6/2025
Jesus W. VERIFIED CUSTOMER
Hector was professional and very thorough and understood my need to have access to a vehicle when I dropped off my car.
12/6/2025
Martina T. VERIFIED CUSTOMER
Jessie Colon, is truly a Professional Genius, Is Always informative, & goes above & Beyond, bcs of his Outstanding Service & attention to detail, I would never go anywhere else for All of My Services..
Thank You, Martina T
12/6/2025
Rick P. VERIFIED CUSTOMER
Hector was very professional, knowledgeable and polite. He clearly answered questions we had about the NX 350.
11/29/2025
Ingrid B. VERIFIED CUSTOMER
Jake is the guy I will go to moving forward. He was kind, knowledgeable and informative.
11/28/2025
Joel N. VERIFIED CUSTOMER
I am thankful for Jake always making sure that things are taken care of. He is a great associate
11/26/2025
Henry C. VERIFIED CUSTOMER
Jake was well informed and professional.
11/26/2025
Jennifer M. VERIFIED CUSTOMER
Very professional and friendly!!
11/26/2025
Vincent B. VERIFIED CUSTOMER
Jesse was able to take care of my car’s issue with true professionalism.
If need be, I will seek his assistance in the future! He’s an asset to your company.
11/26/2025
Vispi S. VERIFIED CUSTOMER
Hector provided excellent customer service.
He went out of his way to make sure that the service was comprehensive.