I was at Keys Lexus twice since I moved to the west coast and Jake has been the person that has assisted me
He goes above and beyond to provide excellent customer service
Is always polite and kind
Definitely makes a service call an actual pleasant experience
Thank you,
Sherry W
1/30/2026
Chloe C. VERIFIED CUSTOMER
Jake is a very great guy who understands my needs. He’s knowledgeable and dedicated. 5 stars
1/30/2026
Terri S. VERIFIED CUSTOMER
Jake is friendly and welcoming. He takes the time to explain the options and doesn’t pressure you to make a quick decision.
1/29/2026
Lori C. VERIFIED CUSTOMER
Your shop manager was also great and very accommodating. Appreciate the efforts all around.
1/29/2026
Jackie H. VERIFIED CUSTOMER
Cole was absolutely amazing. He made sure that I was taken care of and secured a rental car for me. He was very helpful and explained to me in depth about the services that my car needed. When my car was ready for pick up, he texted me right away. It was a pleasure having for my service agent.
Jacqueline Holmes
1/29/2026
Patricia S. VERIFIED CUSTOMER
Jake Melonas was great! Totally felt in good hands with him!
1/29/2026
Edgar M. VERIFIED CUSTOMER
Thank you for your continued great service Jesse Colon.
1/23/2026
Jennifer P. VERIFIED CUSTOMER
I look forward to completing your survey to share about your wonderful customer service.
1/23/2026
Denise S. VERIFIED CUSTOMER
Jesse as always goes above and beyond to assist me and ensure everything is taken care of I appreciate his kindness and patience.
1/21/2026
Argine B. VERIFIED CUSTOMER
Excellent customer service
1/21/2026
Wilma D. VERIFIED CUSTOMER
Jesse is very accommodating and an excellent service advisor
1/20/2026
Joshua R. VERIFIED CUSTOMER
Jesse is always very friendly and knowledgeable. He makes my service experience great.
1/20/2026
Joanne J. VERIFIED CUSTOMER
Jake is the best!
1/18/2026
Mohammed G. VERIFIED CUSTOMER
Jesse Colon is very friendly and honest service writer. Always it has been pleasure working with Jesse.
1/18/2026
Phuong-Ai D. VERIFIED CUSTOMER
Thanks Gil
1/17/2026
Argine B. VERIFIED CUSTOMER
Jake is friendly and explained needed work efficiently.