The service I received was exceptional. My service advisor, Jesse Colon, always explains what service is required & what is recommended.
12/6/2025
Sue M. VERIFIED CUSTOMER
My first service at Valencia Lexus with Jesse Colon was a success. All
of my questions were answered and the service was completed in a timely manner. Thank you for making it so easy.
12/6/2025
Jesus W. VERIFIED CUSTOMER
Hector was professional and very thorough and understood my need to have access to a vehicle when I dropped off my car.
12/6/2025
Martina T. VERIFIED CUSTOMER
Jessie Colon, is truly a Professional Genius, Is Always informative, & goes above & Beyond, bcs of his Outstanding Service & attention to detail, I would never go anywhere else for All of My Services..
Thank You, Martina T
12/6/2025
Rick P. VERIFIED CUSTOMER
Hector was very professional, knowledgeable and polite. He clearly answered questions we had about the NX 350.
11/29/2025
Ingrid B. VERIFIED CUSTOMER
Jake is the guy I will go to moving forward. He was kind, knowledgeable and informative.
11/28/2025
Joel N. VERIFIED CUSTOMER
I am thankful for Jake always making sure that things are taken care of. He is a great associate
11/26/2025
Henry C. VERIFIED CUSTOMER
Jake was well informed and professional.
11/26/2025
Jennifer M. VERIFIED CUSTOMER
Very professional and friendly!!
11/26/2025
Vincent B. VERIFIED CUSTOMER
Jesse was able to take care of my car’s issue with true professionalism.
If need be, I will seek his assistance in the future! He’s an asset to your company.
11/26/2025
Vispi S. VERIFIED CUSTOMER
Hector provided excellent customer service.
He went out of his way to make sure that the service was comprehensive.
11/26/2025
Cheryl H. VERIFIED CUSTOMER
Hector was friendly and very knowledgeable. Took his time answered all our questions
11/24/2025
Tim B. VERIFIED CUSTOMER
Yes, Hector was great as well as the service.
11/23/2025
Francis Y. VERIFIED CUSTOMER
Today's service took about 2:45 which is much longer than when I first got the car. Even with the appointment, it took a long time. The lifetime oil change is a good deal, but with this much time waiting, I'm starting to not feel good about this purchase.
11/23/2025
Joyce M. VERIFIED CUSTOMER
Very professional, friendly and helpful.
Thank you
11/23/2025
Andrea C. VERIFIED CUSTOMER
Incredible service. Friendly, efficient and made me feel valued as a customer.
11/23/2025
Elissa H. VERIFIED CUSTOMER
Service is not as good as it used to be.
11/23/2025
Maria R. VERIFIED CUSTOMER
Jesse provided superb customer service!
11/23/2025
Hector C. VERIFIED CUSTOMER
thank you
11/22/2025
Phillip C. VERIFIED CUSTOMER
I was not too happy. I waited 4 1/2 hours to change the oil in my vehicle. I had an appointment at 1:30. I arrived at 1:15 and I left your place approximately 545.