10- Omar was responsive, took time to explain what the findings on my car were, kept me appraised at each step- great customer service
6/3/2026
Tina T. VERIFIED CUSTOMER
Service here always take more than 5 hours, even for a simple oil change. Said he called me to tell me my car was ready but never called
6/2/2026
Paul G. VERIFIED CUSTOMER
This is the second time that Tommy helps me. I have nothing but great things to say about him.
6/2/2026
Marc Y. VERIFIED CUSTOMER
John was amazing from start to finish. He made the entire experience wonderful.
5/31/2026
Rahul Y. VERIFIED CUSTOMER
I have no clue what made them reduced the tire pressure to a point where the TPMS system has showed up a warning of low pressure tire. I’m stuck on the street with this low tire, pressure, warning and no place nearby to fill the nitrogen ridiculous.
5/31/2026
Sarah B. VERIFIED CUSTOMER
John is fantastic. He is patient, kind and an excellent explainer. I know very little about cars and John makes what could be an unpleasant experience seem less. I always have confidence that I am in good hands!
5/31/2026
Enas B. VERIFIED CUSTOMER
You will hear from Honda and my attorney
I will return the car to Honda, and the reason is the service unprofessional service bad attitude rudeness, west 3 hours for tire pressure light is on for 2 months an d still on
And the service answer is a mistake
5/31/2026
Jessica I. VERIFIED CUSTOMER
Victor is the best service advisor I’ve ever had at any dealer! He is the reason I trust Honda Oakland!
5/31/2026
Judith Martinez. VERIFIED CUSTOMER
An oil change took 5 hours to complete even with a scheduled appointment.
5/31/2026
Antony C. VERIFIED CUSTOMER
Excelente 10
5/31/2026
Anthony M. VERIFIED CUSTOMER
Mr. Jeffries was very professional and Ihe promised to have my vehicle completed in a time window that was very good for me since I waited on my car . He also helped me with the service discounts offered by Honda. Very pleased with Mr Jeffries , I give him a 5 (excellent) thank you
5/30/2026
James G. VERIFIED CUSTOMER
It was a pleasure working with Omar. He answered all of my questions with patience and didn’t hard sell any services and after asking his advice, I went ahead and got the CVT transmission fluid replacement. The one thing I am not pleased about is the high cost of this fluid replacement at $400. I would think it would be may be half the price? To be honest based upon the cost of the other procedure, which was replacing the brake fluid, I think I will probably be using my local mechanic for this kind of work going forward.
5/30/2026
Priscilla B. VERIFIED CUSTOMER
Super friendly and professional
As well as thorough
He made sure I knew what was going on with my car and what was recommended and what the turnaround time was for service completion
5/30/2026
Dhingra Inc. VERIFIED CUSTOMER
I have 12pm appointment and they didn't start work on my car until 2.30pm after requested so many times
5/30/2026
Anita A. VERIFIED CUSTOMER
Great customer service
5/30/2026
Alan J. VERIFIED CUSTOMER
Everything was timely done well.
5/29/2026
Katherine I. VERIFIED CUSTOMER
John is great! I love when he helps me!
5/29/2026
William W. VERIFIED CUSTOMER
Drop my vehicle off Monday. Service
Advisor stated he would not be here tomorrow after determining parts needed to be ordered. Assured me there would be follow up. The following day, there was no follow up. I called around 230pm and was told I would be receiving a call. At 407pm I called and was told I would recieve a call. This time I spoke with someone who stated they reviewed the email that just areived 2 minutes ago and the vehicle would be ready around 530pm. What happen to the first call I placed and was told I would get a call. Giving a customer an hour before close to pick up their vehicle cuts it close. Especially whe. The car was already there a day before. When you go to a dealership, you expect a diagnostic and repair in the same day. Now parts are ordered and repairs are taking multiple days.
5/28/2026
Kathleen B. VERIFIED CUSTOMER
You should clone Victor.
5/28/2026
Saul C. VERIFIED CUSTOMER
Great guy knows about customer services. Very humble respectful and genuine . I keep coming to him for my Honda service. Because he knows what he is talking about when it come to service my Honda