My car not ready in time when pick it up at 430pm. Receipt promise time is 3pm.
7/16/2023
Mary R. VERIFIED CUSTOMER
Chris is a gem! He was very knowledgeable and thorough. He is my new “Honda Guy”!
7/16/2023
Liz D. VERIFIED CUSTOMER
Victor was awesome! My car was ready before the promised time which is always nice.
7/16/2023
Maresha W. VERIFIED CUSTOMER
Victor was great!
7/16/2023
Rita B. VERIFIED CUSTOMER
Chris has been polite, patient and very clear when he answers my many questions about my car and the service that is needed. I trust Chris and am Always appreciative of his attention and polite professionalism.
I also would like to commend the two drivers (Latino and tall Black). Both are kind, respectful and efficient safe drivers.
Thank you!
7/16/2023
Scott H. VERIFIED CUSTOMER
Price I was charged for an oil change was higher
then I was quoted over the phone.
7/16/2023
Almaz G. VERIFIED CUSTOMER
Thank you
7/15/2023
Jessica P. VERIFIED CUSTOMER
We had a 7:30 am appointment for an oil change and added new tires. The car was not ready until 6pm. The added 2.5% charge for using a credit card made the service more expensive. We are planning to find another place for our car service.
7/15/2023
Arti N. VERIFIED CUSTOMER
Contact your corporate office. I'm not repeating myself. I already spoke with the manager there. There is no need for honda of Oakland doing anything for me. I have to take my car somewhere because my sensors are not working. I've checked the settings and everything is on but the sensors are not working for example back up sensor. Who knows what else isn't working.
7/15/2023
Wayne L. VERIFIED CUSTOMER
Thank you! ???
7/14/2023
Rachel T. VERIFIED CUSTOMER
Good job
7/14/2023
Eric D. VERIFIED CUSTOMER
When we were called for service, we were informed that we only needed an oil change (free under service agreement) and a tire rotation for a total of about $93. When my wife dropped off the car she was told we needed a front end alignment, brake fluid flush, and filter change which ended up being over $500.
The service also was scheduled to be complete by 2pm and my wife had to wait until 5:45 to pick up the car.
Be honest and you will have better customer loyalty. I am very unhappy about the bait and switch and wasting hours of my wife's time
7/14/2023
Sharde R. VERIFIED CUSTOMER
Very unsatisfied, this is a brand new car &they couldn't determine the cause of what was wrong. They were trying to blame me when it's the car.
7/14/2023
Darius L. VERIFIED CUSTOMER
Victor is very helpful.
7/14/2023
Eric P. VERIFIED CUSTOMER
Chris was terrific! Professional, clear and responsive! A credit the dealership.
7/13/2023
Joan A. VERIFIED CUSTOMER
I was mislead into thinking the car was missing a 30k service, it wasn't. It was only when I checked the paperwork later in the day that I saw that I had done the 30k service already. I ended up paying for an expensive service that I would not have done if it had been presented as what it was: an add-on to the 30k service.
7/13/2023
Elizabeth H. VERIFIED CUSTOMER
Well, I brought my car in April and had a multipoint check, which said that the belts were fine. But then it started driving oddly in June, and I was told that the belts need to be replaced. I don't quite understand
7/12/2023
Gladys A. VERIFIED CUSTOMER
I can go to other places and would be charged much less but I spend a lot of money here bc of extra perks. My car for the first time was returned dirty and told cars aren’t cleaned anymore. No one knew how to link my cellphone to my car. I wasn’t able to get picked up bc rides seem to have stopped early. I did get a discount on paying out of pocket for transport. Grateful for that. The gentleman that helped me was very polite and this is not a reflection on him but about the changes of the company’s services. I absolutely will be looking for another place in the future.
7/12/2023
Rachel B. VERIFIED CUSTOMER
TOMMY JUNG IS a 1st class professiinal. I stpped in on Fri 2 make an apptmbt for simple service. He made 7am spptmnt 4 me;he stood by his apptmnt and I was in/our in no yimw. No beed for transporr; i sat in wait room. TOMMY answrd my questions and i felt 'taken care of'. I trust him.