Honda of Oakland Auto Repair Service

Always appreciate the professional advice and proactive approach at Honda of Oakland. Thank you!

After making an appointment over the phone and being told I could wait for an oil change, I proceeded to wait seven (7) days to have it performed. I called several times, left messages and was assured by a service department t am member that someone would get back to me (twice), I finally showed up unannounced and they had completely overlooked my vehicle for an entire week. I feel they had more than enough time and notice to sort it out, and that I was more than patient, but it was still a fiasco.

I had a hard time contacting my advisor and did not get communication regarding the status of my car.

I’ve used your dealership for service since I bought the car from you in 2019. I came in for an A01 service and your service advisor Chris presented me with a $1200 list of maintenance items over and above with the factory A01 service calls for. I declined all but the A01 service. A few hours later I got a text from you with a link to my maintenance records, showing a high priority item, dirty transmission fluid. Recommending a $300 transmission fluid change. My problem is I don’t trust you. This is a car that has 26,000 miles in five years. I’m going to have an independent shop, inspect the transmission fluid and pull a sample for me to send off for fluid analysis. If the analysis comes out clean, I’ll be sending a copy of this to Honda USA

The advisor Vincent was cool and helpful. But Honda charged a credit surcharge, even though I used my debit card. They didn't even give me an option to choose debit or credit.

Very attentive and efficient service by Darius Fisher.

After three days with my car in the shop due to a defective Honda part that made my air conditioner fail, I was never offered a pick up to get my car. I had to call four times to request a pick up, and was never able to get ahold of Hong Nong. I ended up hitching a ride with my daughter who didn’t have time to help me. I never got a call back or an apology. Also, a car wash would have been a nice gesture given the fact that Honda was responsible for me not having my car for three days.

Chris was. Very helpful. He made certain he explained the service I needed for my car and checked in on me until my son came to pick me up. He kept me appraised of what was happening with my car and called/texted me when my car was ready.

Diem is the best!!!!

Great service. Very happy.

Darius was friendly and kind. However, he told me I needed serviced it when I came home and looked it up yesterday. It’s not due for tens of thousands of miles. I also was overcharged my oil change was way more expensive than it should’ve been I told Darius when I first met with him that I wanted an itemized receipt and I did not get one so he wrote amounts on a Post-it for me which isn’t helpful at all. And one of the services that was done it’s not even on my receipt at all, so there seems to be no record of it. I called the manager and I did not hear back.

Thank you for your customer service.

You mean Mr. SMILY. He was from the welcome to here is your bill, with a smile, to make feel like I'm Honda. I brought from Honda, I am very happy, for years to be with Honda. I will keep my car as long as I can, no trade, no exchange. Thank you Tommy Jung to continue my faith in Honda

The service was free but I was asked to pay taxes on the work. This is the first time ever I had to pay taxes on a complimentary service. I asked the cashier and was advised to follow up with the dealership.

Vincent is very professional and I always go to him if I have any problems with my car. I know I will be taken care of when he’s there.

Victor was fine However this new policy of credit card surcharge has got to go, otherwise I suspect you will lose business.

Vincent was extremely polite and welcoming. He explained everything that they were going to do to my care, since this was the first time I have ever brought a car in to be serviced by myself. He answered all of my questions with great detail so I completely understood what They we’re doing (which was absolutely amazing) He was just just absolutely amazing the only problem that I had was that I had made my appointment for 10:30am. When I bought my car I paid for the Honda Care Service, so I brought my car in for its first service at 7,478 miles, and under my Warranty my vehicle needed a oil change and my tires rotated that’s it. When I asked about how long it was going to take I was told “Approximately 2 hours, 2 and a half hours at the most.” The only reason I ask how long it was going to take was because I had my 3 year old daughter with me. So my daughter and I went in the customer waiting area and we went in the little room with the Arcade games (that weren’t working) and a little tv (that also didn’t work). After about a hour my daughter started to get very bored and in efforts to not disturb any of the other customers we went for a walk to the park, at about 12:30pm we walked back and my vehicle still wasn’t ready so we went back in the waiting room, and sat my daughter back in the waiting area my daughter fell asleep on my lap, when she woke up it was almost 3 in the afternoon she was very hungry and wanted to go home. I went to ask about how much long my car was going to take and come to find out that it had been sitting across the street in a parking long! My daughter and I waited a total of 5 hours and 18 minutes, when I was originally told it was only going to take 2 hours maybe 2 and a half for a simple oil change and a tire rotation!

Hong, was very helpful and helped me to know what services were most important as I could not complete them all on that day.

took three days instead of one that was promised

Excellent service