Three days to replace the car battery was way too long. Very hard to get in touch with staff-constantly sent to voicemail with day to hear back. Excessive maintenance recommends for a vehicle under 30k miles.
8/11/2023
George G. VERIFIED CUSTOMER
Thanks for the experience.
8/10/2023
Amanda Peyton. VERIFIED CUSTOMER
Charging a credit card fee is a scam. I plan to report your dealership to Visa/MasterCard. I won’t be back.
8/10/2023
Ernesto F. VERIFIED CUSTOMER
Really appreciate what you guys do .
8/10/2023
Terry ****. VERIFIED CUSTOMER
The service was great with one exception hence the NO response. I requested that my windshield wipers be serviced when I scheduled the appointment. I provided a list of items I needed done when I dropped the car off, including replacing the windshield wipers.
Upon returning home I noticed that the wipers appeared not to have been serviced. I then looked at the last page of my service invoice and saw the note that I needed to wait for the ‘rainy season’ to replace them. Really??? They are torn and worn and now I will have to perform maintenance.
So, Honda of Oakland Service you failed to get credit for all of the other exceptional work for this one miss.
8/10/2023
Cornelius C. VERIFIED CUSTOMER
N/A
8/9/2023
Google Mapping. VERIFIED CUSTOMER
Grea service
8/9/2023
Martin D. VERIFIED CUSTOMER
She was kind, patient, very helpful in explaining details. She’s was great.
8/9/2023
Ray C. VERIFIED CUSTOMER
Carlos is just fantastic and I appreciate everybody’s professionalism and kindness at this location. I will always look here first whenever I need a car or to have my vehicles serviced. Thanks so much for being so accommodating and informative. It’s worth paying the money to have trusted people who know how to take great care of their customers. It does not go unnoticed!
8/9/2023
Mark Porter. VERIFIED CUSTOMER
Tommy was polite and informative.
8/9/2023
Margaret S. VERIFIED CUSTOMER
My tire was NOT fixed. I most likely will need to bring it in again. I am concerned about driving on the freeway and long distances. I am not happy about this situation. I bought the tire from you in April 2023! I have now been in 2 times with no satisfaction.
8/8/2023
Chris R. VERIFIED CUSTOMER
5/5 service, communication, and honesty from Darius.
8/8/2023
Citlali E. VERIFIED CUSTOMER
Darius was extremely welcoming and courteous! I was able to get my car serviced very quickly!
8/7/2023
Tonya M. VERIFIED CUSTOMER
Darius is a diamond in the rough. Because of his impeccable and very refined customer service skills, Honda of Oakland is now my new maintenance home for ALL of my Honda needs including Future Honda vehicle purchases.Darius matters at Honda of Oakland.
8/7/2023
Janice K. VERIFIED CUSTOMER
Victor aka Vince was wonderful and made my service experience so much better because of his professionalism, kind and friendly manner. He made sure I got everything I needed and that my car was ready the next day. He ordered a replacement part and touch up paint, kept the car overnight, and had everything ready so I could pick it up in the afternoon. It was a pleasure doing business with your service department thanks to excellent service by Vince.
Jan Kieling, owner of 2017 Honda Civic
8/7/2023
Deborah P. VERIFIED CUSTOMER
Pleasant to deal with and professional.
8/7/2023
Meike M. VERIFIED CUSTOMER
Everyone (Victor Martinez, especially) I interacted with at Honda was very helpful and made the experience much easier.
8/7/2023
Evelyn C. VERIFIED CUSTOMER
I was informed that he would come to my home when service was completed to get my Credit Card for service payment and return with my car. I was placed on a brief hold on telephone while he got permission from his "Boss" who he said had authorized his handling this in this manner because of my illness. None of this happened. And his estimate was off for almost a thousand dollars. My car was later picked up when my daughter returned from vacation.
8/6/2023
Gurjinder Singh. VERIFIED CUSTOMER
bad customer service
8/6/2023
Joanne Y. VERIFIED CUSTOMER
Hello Darius,
Thank you for your great service. I appreciated your help on Saturday 8/5/23. I was surprised the service was fast for my white color Honda. . I was happy you let me know I have a free service for my maintenance. Hopefully, next time you can help me for my Black color Honda (around end of August). I appreciated.
Best regards,
Joanne Y