Carlos took the time to explain some work that I didn’t understand. He also double checked to make sure the appropriate maintenance was being done and that items that were replaced previously and early wouldn’t be done again on accident. Finally, he reviewed the overall findings of the work with me when the maintenance was complete.
8/6/2023
Jessica W. VERIFIED CUSTOMER
Tommy was great. Very friendly. I do think he had so much on his plate, hard to keep in touch with me.
And trying to reach by phone was only voicemail- I finally got a ride came to find out the problem needed another day.
I could tell Tommy was frustrated too.
On the other hand, I came back today with a mal-functioning key fob. No one at the auto parts store could help me. But, Luke, in Parts was awesome. He happily acessed the problem- my fob in many pieces- re-assembled it and sent me on my way!
That’s good Service!
8/5/2023
Christen M. VERIFIED CUSTOMER
Victor provided me with exceptional service when I brought my car in for repairs and upkeep this week. He explained everything that was needed, walked through all my options with me, and made helpful recommendations. He understood that my budget was limited and helped me prioritize what I had to take care of now and what could be postponed briefly. Victor kept in close communication with me throughout the day to let me know the progress of the repairs and coordinated shuttle service to get me to work on time after dropping off my car. He was friendly, polite, and professional in all of our interactions and made me feel like I was in good hands. As a middle aged woman with very little knowledge of what’s going on under the hood, it can be really intimidating to pull into the service center. Victor put me at ease immediately and made the experience comfortable. I will be recommending Victor at Honda Oakland’s service center to all my friends and colleagues from here on. Thank you for your great customer service, Victor!
8/5/2023
Dale E. VERIFIED CUSTOMER
Tommy was direct, clear, and efficient,
8/5/2023
Peter H. VERIFIED CUSTOMER
We received excellent service from Tommy
8/5/2023
Donnell R. VERIFIED CUSTOMER
Victor Martinez is a very good service advisor. I appreciated his conversation. He also let me know what my car needed in the future and we are working on that as we speak once again I do feel like I am a family with a Honda Oakland. Thank you Donnell R
8/5/2023
Amber T. VERIFIED CUSTOMER
My last experience at Honda of Oakland was disappointing. My visit for an oil change and tire rotation yesterday was a complete 180 and I was very satisfied. My car was done in 2 hours. Darius, my service agent was very professional, personable and didn’t try to pressure me into getting additional services. Everyone I came in contact with from the shuttle drivers to the cashier were pleasant and helpful. Thank you Honda of Oakland for delivering such a great service all around.
8/5/2023
Nigel And. VERIFIED CUSTOMER
Our car was not ready near the time promised—it took over 3 hours longer. We did not receive any notification about the delay—despite our making numerous phone calls and asking a question by text. Despite the relatively-large bill, we did not speak with a service advisor when we finally picked the car up, nor was the car given a wash or interior vacuuming. This has been appreciated after past service experiences.
8/5/2023
Darius F. VERIFIED CUSTOMER
I ?? HoO
8/5/2023
Eza K. VERIFIED CUSTOMER
Very friendly, kind, and knowledgeable.
8/5/2023
Maria C. VERIFIED CUSTOMER
Excellent thank you for your patience with us. Excellent explanation of what was going on with our vehicle ????
8/5/2023
Ali D. VERIFIED CUSTOMER
Brought in my 2021 Honda CRV this morning which is leased and I had pre-purchased a service package. The issue is that the A/C has not been cooling. I was told that nor the warranty or the service package would cover this and the initial cost of diagnostics is $220. A few hours later I get a call that they know what the issue is but the part is not in stock, is in backorder and no ETA! I come in the store and am frustrated that not only I have to pay for something that should have been working in the first place and/or should be covered by Honda's warranty or the service package I purchase, but in addition to that the issue is not fixed and no solution offered
8/5/2023
John R. VERIFIED CUSTOMER
Good job
8/4/2023
Donna S. VERIFIED CUSTOMER
I actually dealt with Alan. The manager. He was great. Diem was not my point of contact.
8/4/2023
Scott W. VERIFIED CUSTOMER
Victor is an excellent communicator and took care of all of my needs properly and efficiently.
Compared to some other folks I’ve dealt with before at Honda. He was top notch.
He also has a super positive attitude and was a pleasure to work with him.
8/4/2023
Jesse C. VERIFIED CUSTOMER
Fast, friendly and professional
8/4/2023
Justin H. VERIFIED CUSTOMER
Very excellent service
8/3/2023
Kim H. VERIFIED CUSTOMER
I brought my car in because it had a reading about “emissions issue”. That has been preceded by a message about fuel tank cap needing to be tightened. I related that that message comes on and then goes off from time to time and suggested that the problem might be the cap gasket.
A full “assessment” was done and the message was gone. Within two weeks I had the exact same issue. This time the gas cap was replaced, yet I was charged for an assessment and replacement of the cap. Lots of money and lots of time spent on this.
Will be looking for another service provider.
8/3/2023
Joselyn D. VERIFIED CUSTOMER
Hong was very knowledgeable and took the time to explain the work that needed to be done to my vehicle line by line.