Erin was terrific. Service diagnostic and repair process was difficult and frustrating. Erin was very helpful and made the situation much easier to deal with.
7/21/2023
Osdy H. VERIFIED CUSTOMER
Victor was very attentive to my concerns, and he look for the best options.
7/21/2023
Valerie K. VERIFIED CUSTOMER
Been to Honda of Oakland MANY times… usually great. A smile and some compassion from Erin would have been great as I was clearly there with a situation I did not anticipate and was stressed out about. A call back without me having to call about the status of my car would have been good too…
Don’t promise a time you can’t keep, and if a time can’t be kept, just call the customer and let them know- that’s all…
7/20/2023
Claude Y. VERIFIED CUSTOMER
Carlos is an exceptional employee.
He deserves a substantial raise.
# Top of the Class.
7/20/2023
Patricia W. VERIFIED CUSTOMER
Honda of Oakland staff very friendly and customer service was outstanding the only thing that I would suggest is the wait time in servicing the cars car.but the staff was super ????
7/20/2023
Alex D. VERIFIED CUSTOMER
Chris was great! Very patient. High quality service and I’ll visit him again!
7/20/2023
Heather W. VERIFIED CUSTOMER
Thanks Carlos
7/19/2023
Roland D. VERIFIED CUSTOMER
The service itself was fine.
My critique is more for my experience with the Honda automobile itself. This year alone, cost to service is more than $5000! And I have low mileage on my car. I owned an Acura for 20 years and don’t recall ever having to spend so much on maintenance.
7/19/2023
Eric P. VERIFIED CUSTOMER
Chris is prompt, courteous and professional. Credit to the dealership!
7/19/2023
Darlene F. VERIFIED CUSTOMER
Darius was excellent to work with. He even communicated about the Statius of my car on his day off!
7/18/2023
David C. VERIFIED CUSTOMER
Tommy was professional and personable; he was great.
7/18/2023
Sheldon G. VERIFIED CUSTOMER
Erin was great
7/18/2023
Claudine S. VERIFIED CUSTOMER
I received excellent service from the Service Advisor Tommy. Very knowledgeable about maintenance. I came to just change the transmission fluid but after Tommy review my maintenance history discovered the transfer case and rear differential wasn’t change since 2018. He explain the important and the service was completed that day. I’m a satisfied customer and will be returning for some of the recommended services. Thanks for a great experience.
7/17/2023
Melisande A. VERIFIED CUSTOMER
Chris is fantastic - knowledgeable, friendly, trustworthy, etc.
7/17/2023
Lenka G. VERIFIED CUSTOMER
Thank you!
7/17/2023
Sarah L. VERIFIED CUSTOMER
Chris did a great job - friendly, professional, knowledgeable and prompt. I will come back to Honda of Oakland!
7/17/2023
Jimmy J. VERIFIED CUSTOMER
Great service.
7/17/2023
Richard R. VERIFIED CUSTOMER
Kind, welcoming, communicative service
7/17/2023
Michele F. VERIFIED CUSTOMER
Great service, clear communication about what was going on with my vehicle.
7/17/2023
Mary V. VERIFIED CUSTOMER
Darius was very helpful and personable, he went above and beyond to help me during my visit. It was a pleasure meeting him.