Good friendly service, clear communication on the service of my car and when it would be ready for pick up.
7/23/2023
Chris Tom. VERIFIED CUSTOMER
Service took longer than I assumed it would and I had to call a couple of times to get any information about the status of my car. The online link about the status of my car did nothing
7/23/2023
Jessie D. VERIFIED CUSTOMER
Diem Nguyen went above and beyond with customer service. I’ll be recommending all of my friends with Hondas use Oakland Honda’s services.
7/23/2023
Lan L. VERIFIED CUSTOMER
Thanks
7/22/2023
Jesse R. VERIFIED CUSTOMER
very thorough and knowledge about service. Much appreciated!
7/22/2023
David G. VERIFIED CUSTOMER
Turned out to be way more expensive than initially anticipated, but Carlos let me know and got me discounts.
The issue was ride drop off and pick up. I waited almost an hour for a ride home, and over an hour and a half back to Honda. When I tried to call and find out why the delay, I was transferred to mailboxes that weren't in service. I called 8 times until I got someone who told me it would be at least another 30 minutes due to being busy for a pick up.
I said "Screw it, I'm walking." And hung up.
Carlos called within 2 minutes and sent someone to get me within 10 minutes. IN HIS OWN VEHICLE.
So kudos to Carlos but the experience of delayed wait times and the inability to get a person on the line pissed me off, and hearing the phone message that my patronage is valuable added insult to injury, considering I was spending $4400.00 on the repairs.
7/22/2023
Kimberly L. VERIFIED CUSTOMER
I have questions regarding the service and the bill. I left a message for my advisor to call me back. I would appreciate if someone will contact me. I could be reached at ****-****-xxxx.
7/22/2023
Mimi P. VERIFIED CUSTOMER
I am more than satisfied with Chris’ services on my car.
7/22/2023
Daniel C. VERIFIED CUSTOMER
Great
7/21/2023
William Solano. VERIFIED CUSTOMER
Carlos is an awesome ???? advisor he is very detailed explaining your vehicle needs.
Kudos to Carlos !!!
7/21/2023
Steven C. VERIFIED CUSTOMER
Carlos was great! Very knowledgeable and personable.
7/21/2023
Robyn W. VERIFIED CUSTOMER
Very unprofessional and untrustworthy. I took my car to be serviced at another location after my experience with Diem.
7/21/2023
Rochelle S. VERIFIED CUSTOMER
Thanks Diem for all the communication regarding my vehicle. I appreciate your customer service.
7/21/2023
Frank R. VERIFIED CUSTOMER
Came to pick up my car on my 30 min lunch break because I was told it was done, ended up waiting over an hour
7/21/2023
Robert O. VERIFIED CUSTOMER
Erin was terrific. Service diagnostic and repair process was difficult and frustrating. Erin was very helpful and made the situation much easier to deal with.
7/21/2023
Osdy H. VERIFIED CUSTOMER
Victor was very attentive to my concerns, and he look for the best options.
7/21/2023
Valerie K. VERIFIED CUSTOMER
Been to Honda of Oakland MANY times… usually great. A smile and some compassion from Erin would have been great as I was clearly there with a situation I did not anticipate and was stressed out about. A call back without me having to call about the status of my car would have been good too…
Don’t promise a time you can’t keep, and if a time can’t be kept, just call the customer and let them know- that’s all…
7/20/2023
Claude Y. VERIFIED CUSTOMER
Carlos is an exceptional employee.
He deserves a substantial raise.
# Top of the Class.
7/20/2023
Patricia W. VERIFIED CUSTOMER
Honda of Oakland staff very friendly and customer service was outstanding the only thing that I would suggest is the wait time in servicing the cars car.but the staff was super ????
7/20/2023
Alex D. VERIFIED CUSTOMER
Chris was great! Very patient. High quality service and I’ll visit him again!