Diem was very helpful in helping me resolve my issue. Carlos Molina kept my car at Honda for 3 days, returned it to me and it was not in working condition. I received very bad customer service and was without a vehicle for 3 days.
8/23/2023
Loraine T. VERIFIED CUSTOMER
Hong Nong - i like how he was able to accomodate my request to have the car done by noon.
8/23/2023
Thomas A. VERIFIED CUSTOMER
Ok
8/23/2023
Ninoska A. VERIFIED CUSTOMER
I appreciate that when I told Hong that I had surgery and it was hard for me to stand for a long time, he went and found a chair for me. He also was kind enough to get the driver I requested because that person was also patient and helped me get into the van. Thank you!
8/21/2023
Alex W. VERIFIED CUSTOMER
Delayed responses and service attendant wasn’t available when I went to pick up car to help me understand the numbers involved with all the repairs (over $1,400)!
8/21/2023
Matt B. VERIFIED CUSTOMER
Erin is excellent.
8/21/2023
John T. VERIFIED CUSTOMER
Excellent service as usual
8/20/2023
Donna D. VERIFIED CUSTOMER
Erin was excellent, she gave me a realistic turn around time for my car to be ready and it was actually done early. She was courteous and is a true asset to Oakland Honda service department
8/20/2023
Rhonda R. VERIFIED CUSTOMER
I found Vincent Reed to be an exceptional service advisor. Advocating for the future care of my vehicle. Vincent was extremely communicative and responsive. He make sure I knew what was going on with my vehicle. 10 out of 10 would recommend.
8/20/2023
Kelley S. VERIFIED CUSTOMER
For over one year my car has been showing messages on the screen (not the dashboard) that there is an issue with my brake system. The first time I brought it in I got several alarming messages not to drive the car and to take it to the dealer right away. I was told nothing was wrong with my car. I've been getting occasional messages, but ignored them because nothing seemed wrong wrong with the car.
Not too long ago my brake pedal depressed abruptly by itself causing myself and my daughter to jerk forward, but there were no cars anywhere in sight. At this point, this is a safety issue, so I bring the car in again to get checked because something isn't right. Again, I was told that there was nothing wrong with the car, but I need more than that explanation because the computer system has reported otherwise on multiple occasions. I try to get more information from Carlos, but he was very rude, dismissive and provided one of the worst customer service experiences to date. I dread coming to Honda of Oakland and I really can't wait to trade this car in so I never have to come to a Honda dealership again.
8/20/2023
Adam H. VERIFIED CUSTOMER
Good service overall. Forgot to apply to 10% discount so I had to ask about that.
8/20/2023
Oronde B. VERIFIED CUSTOMER
Charging me 220$ for a diagnostic when I already had read all the codes and came up there with the codes knowing what’s wrong is some ****..
8/20/2023
Teresa F. VERIFIED CUSTOMER
Love carlos’ enthusiasm
8/20/2023
Carmen S. VERIFIED CUSTOMER
Chris was very professional, he has great customer service and communication skills. He explained thoroughly what was going on with my car, and what was needed to be prioritized. I appreciate the advice and quality of care that I received from Chris. Thank you!!
8/19/2023
Lori C. VERIFIED CUSTOMER
Chris is amazing!
Excellent customer service skills.
Does not make you feel stupid- great at explaining the situation
8/19/2023
Tasha L. VERIFIED CUSTOMER
Chris was great at his job and went above and beyond to help me out.
8/19/2023
Michelle F. VERIFIED CUSTOMER
You are the best!!! Every service I have had for 15 years has been exceptional. I love Honda!!! You set the bar. And you surpass all the bmws/Audis/Porsches of the world on service. We have experienced them all through my husband. I only drive Honda because you are all soooooo great
8/19/2023
Nora A. VERIFIED CUSTOMER
Thank you for your good service
8/19/2023
Luis M. VERIFIED CUSTOMER
Vincent was very helpful and kept me informed on the status of my car, every step of the way! Thank you Vince!
8/19/2023
Lena T. VERIFIED CUSTOMER
Vincent is an exceptional communicator, and he made my service visit a seamless experience from start to finish. He explained everything clearly and thoroughly and made proactive service recommendations based on my vehicle's needs. I look forward to working with Vincent again during a future visit!