Honda of Oakland Auto Repair Service

Excellent and exceptional.

My service at Honda of Oakland was amazing. John was great got me in asap and keep me up to date everyday as the service progressed. Definitely will return as needed.

Darius was great to work with.

Excellent customer service!

On the positive , Chris was very professional and I appreciate him working to get the car done in a timely manner when an emergency came up and I had to quickly get the car. But I have two issues with my service today- and I think it mostly relates to Honda Oakland’s prices and business practices . 1. I was overcharged for the service -especially for the cost of labor which came out to $700. After I got my car serviced - I researched the cost of a 60k multi inspection and called several dealerships. The range I got was anywhere from $500 to $839. See link-https://www.consumeraffairs.com/automotive/honda-maintenance.html. $1440 for essentially an oil change , refilling fluids, rotating tires, and an inspection seems exorbitantly high. One of the reasons why I agreed to the cost is because we had an issue with a blown out tire about a year and a half ago and it took Honda Oakland almost 5 months to get the car repaired so now I’m pretty diligent and paranoid about getting service checks to prevent another accident. But I now regret agreeing to this cost in light of what I know now. 2. I wonder if it was actually necessary to get all the services done. I received a call a few weeks ago stating that I was due for a service- even though my last service check was 8 months ago in October for the 35 k service check- which came out to approximately $670. Only 8 months later your dealership recommended that I get a 60k multi inspection check. I have been going to Honda Oakland since we got our pilot in 2019. I found everyone to be pretty forthcoming about what was necessary for the car. But after today I won’t have my car serviced at Honda Oakland anymore.

John was absolutely great, but some feedback to the management: LET THE CUSTOMER KNOW ABOUT THE 3% CREDIT SURCHARGE BEFORE THEY SHOW UP TO PAY THE BILL!

Chris was great!

Darius was great.

No comments

Diem was great!

Diem is frofessional, on time, every thing was perfect

I appreciate the quick turn-around and the fact you could get me in same day.

Very helpful

I was the very first car at 7 o'clock.I only had to have my tires rotated.Oral change and fluid changed.I had to keep going up to see how much longer it would be.That took 2 hours and 20 minutes.I was not pleased with that being the first Car there

The staff at Honda of Oakland is very nice I never felt like I was being pressured to buy The team is very friendly and I have been telling everyone about my positive experience

The person we spoke with, both on phone and in person, wasn’t forthcoming about the total price of our repair. This led to a misunderstanding and me needing to clarify pricing multiple times before getting an honest answer about total price, which was $200 more than what was quoted on phone. Prices are high for a work being done at your shop, and perhaps this is unchangeable, but communication about these prices should have been much more clear.

Good Service

Carlos Molina provided a very good service.

We called and left message for 2 days and no one got back to us.

Great service!!!thank you