Hong the service advisor was great. Deserves top marks of 5. But the mechanic who fix my car deserves a lower score. Why? Because the software update was incomplete. When I recieved my car, the screen said step 5/6 update not complete. I have to complete the rest of the service myself.
6/5/2026
Crystal M. VERIFIED CUSTOMER
John Jefferies provided excellent customer service. He was precise, prompt and assured me my car would be handled properly.
6/5/2026
Carl D. VERIFIED CUSTOMER
Hong was friendly, polite, welcoming and efficient. I really appreciated his help reviewing the suggested service features so that i could
concentrate on what was definitely needed this
service and those that i knew had been done on the last service.
6/5/2026
Claudia A. VERIFIED CUSTOMER
Hi Christina, please call me when you have a chance.
6/4/2026
Shael B. VERIFIED CUSTOMER
10- Omar was responsive, took time to explain what the findings on my car were, kept me appraised at each step- great customer service
6/3/2026
Tina T. VERIFIED CUSTOMER
Service here always take more than 5 hours, even for a simple oil change. Said he called me to tell me my car was ready but never called
6/2/2026
Paul G. VERIFIED CUSTOMER
This is the second time that Tommy helps me. I have nothing but great things to say about him.
6/2/2026
Marc Y. VERIFIED CUSTOMER
John was amazing from start to finish. He made the entire experience wonderful.
5/31/2026
Rahul Y. VERIFIED CUSTOMER
I have no clue what made them reduced the tire pressure to a point where the TPMS system has showed up a warning of low pressure tire. I’m stuck on the street with this low tire, pressure, warning and no place nearby to fill the nitrogen ridiculous.
5/31/2026
Sarah B. VERIFIED CUSTOMER
John is fantastic. He is patient, kind and an excellent explainer. I know very little about cars and John makes what could be an unpleasant experience seem less. I always have confidence that I am in good hands!
5/31/2026
Enas B. VERIFIED CUSTOMER
You will hear from Honda and my attorney
I will return the car to Honda, and the reason is the service unprofessional service bad attitude rudeness, west 3 hours for tire pressure light is on for 2 months an d still on
And the service answer is a mistake
5/31/2026
Jessica I. VERIFIED CUSTOMER
Victor is the best service advisor I’ve ever had at any dealer! He is the reason I trust Honda Oakland!
5/31/2026
Judith Martinez. VERIFIED CUSTOMER
An oil change took 5 hours to complete even with a scheduled appointment.
5/31/2026
Antony C. VERIFIED CUSTOMER
Excelente 10
5/31/2026
Anthony M. VERIFIED CUSTOMER
Mr. Jeffries was very professional and Ihe promised to have my vehicle completed in a time window that was very good for me since I waited on my car . He also helped me with the service discounts offered by Honda. Very pleased with Mr Jeffries , I give him a 5 (excellent) thank you
5/30/2026
James G. VERIFIED CUSTOMER
It was a pleasure working with Omar. He answered all of my questions with patience and didn’t hard sell any services and after asking his advice, I went ahead and got the CVT transmission fluid replacement. The one thing I am not pleased about is the high cost of this fluid replacement at $400. I would think it would be may be half the price? To be honest based upon the cost of the other procedure, which was replacing the brake fluid, I think I will probably be using my local mechanic for this kind of work going forward.
5/30/2026
Priscilla B. VERIFIED CUSTOMER
Super friendly and professional
As well as thorough
He made sure I knew what was going on with my car and what was recommended and what the turnaround time was for service completion
5/30/2026
Dhingra Inc. VERIFIED CUSTOMER
I have 12pm appointment and they didn't start work on my car until 2.30pm after requested so many times