Drop my vehicle off Monday. Service
Advisor stated he would not be here tomorrow after determining parts needed to be ordered. Assured me there would be follow up. The following day, there was no follow up. I called around 230pm and was told I would be receiving a call. At 407pm I called and was told I would recieve a call. This time I spoke with someone who stated they reviewed the email that just areived 2 minutes ago and the vehicle would be ready around 530pm. What happen to the first call I placed and was told I would get a call. Giving a customer an hour before close to pick up their vehicle cuts it close. Especially whe. The car was already there a day before. When you go to a dealership, you expect a diagnostic and repair in the same day. Now parts are ordered and repairs are taking multiple days.
5/28/2026
Kathleen B. VERIFIED CUSTOMER
You should clone Victor.
5/28/2026
Saul C. VERIFIED CUSTOMER
Great guy knows about customer services. Very humble respectful and genuine . I keep coming to him for my Honda service. Because he knows what he is talking about when it come to service my Honda
5/28/2026
Dena K. VERIFIED CUSTOMER
Omar provided us with excellent service. Thank you!
5/28/2026
Yandan L. VERIFIED CUSTOMER
John explained the service process and answered the recall questions I have.
5/27/2026
Ida B. VERIFIED CUSTOMER
Professional, efficient and complete service, thanks.
5/25/2026
Jiwen G. VERIFIED CUSTOMER
Honda of Oakland is good service of provider
5/25/2026
Ana C. VERIFIED CUSTOMER
Excelent , john jeffries is very good very patient and professional. He explains everything in a way that I could understand. Thank you John..
5/24/2026
Anita A. VERIFIED CUSTOMER
Victor was great. He made the whole experience very smooth and positive.
5/24/2026
Esdras G. VERIFIED CUSTOMER
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5/24/2026
Todd K. VERIFIED CUSTOMER
Main problem fixed but alarm does not self activate when stepping away from car with fob. It did prior to bringing it in. Would like that returned to prior status. Please let me know when to return. Thanks.
5/24/2026
Berverly W. VERIFIED CUSTOMER
I received wonderful attentive and professional service from hello to have a good evening.
I will continue to bring my car to this Honda location.
Your service entrance was very clean and the offices were very organized.
5/23/2026
Sonia R. VERIFIED CUSTOMER
Taz was friendly, knowledgeable and efficient
5/23/2026
Chungyu T. VERIFIED CUSTOMER
Like to give a shout out to Victor
5/23/2026
Andrew G. VERIFIED CUSTOMER
John !!!!!
5/23/2026
Patricia S. VERIFIED CUSTOMER
Hong Nong provided excellent customer service. He was definitely thorough explaining services performed on my vehicle, thank you
5/22/2026
Christopher B. VERIFIED CUSTOMER
Omar gave outstanding customer service.
5/22/2026
Dirk B. VERIFIED CUSTOMER
Victor is great. Every time I’ve come in and he was there he has been on point with the arriva
5/22/2026
Justin B. VERIFIED CUSTOMER
Hong was great from start to finish: great customer service, listened, explained things in an easy way to understand, kind and efficient.