JJ was great! He's friendly, efficient and honest. He even washed my very dirty exterior when I picked up my vehicle. It was very much needed. Thanks JJ! See you next time!
3/25/2026
Ann M. VERIFIED CUSTOMER
Tony is amazing! He is very personable and took a lot of time explaining everything to me and kept me updated throughout the day.
My car however was returned to me with crumbs and wrappers on my seat and floor and the seat was all the way back as if someone took a nap. It also had a funky smell! Gross!
3/24/2026
Toni W. VERIFIED CUSTOMER
Good Job
3/22/2026
Kevin R. VERIFIED CUSTOMER
John Jeffries is quick, efficient, courteous, and is a great example of what a Honda Service Advisor should be! Great experience today!
3/22/2026
Tony C. VERIFIED CUSTOMER
I was totally amazed at how efficient everything went.
3/22/2026
Jinwei Z. VERIFIED CUSTOMER
Very good service! They were very nice about it and helped me throughout my service. I enjoyed the service provided very well and will be going again!
3/22/2026
Sonji Walker. VERIFIED CUSTOMER
Service was Excellent, great working with John and having Dallas as my driver today!!!
3/22/2026
Jaime M. VERIFIED CUSTOMER
This is my second time going to this place, and honestly, it does not disappoint me at all; great service and very helpful, plus they provide all the necessary information very clearly.
A place I would recommend without hesitation. Thank you, keep it up.
3/22/2026
Emily C. VERIFIED CUSTOMER
Great service, friendly staff
3/21/2026
Kamari B. VERIFIED CUSTOMER
Next time you all forget to bolt the skid plate to someone’s car just fix it. I waited 3 hours for someone to put two bolts in my car. Then when I finally got up to ask what was going on, I was gaslit and lied to about the cause of the problem. Unbeknownst to your staff, I actually have a lot of experience working on cars and was raised by car mechanics. I know that it’s a common mistake to forget so I was not rude (Even though I paid these people $568) until they tried to charge me. Hong Nong ended up fixing it for free but still tried to blame the unattached skid plate on me. Rather than list of a long laundry lists of why your employee was wrong, I just decided to leave but know I won’t ever be coming back.
3/21/2026
Tekoa K. VERIFIED CUSTOMER
The assessment, service and transport to and from your shop was superb. thank you. The communication with staff the day I was to pick up the car was subpar. I called three times and each time they said they would page Omar and he could call back but Omar did not work on Friday so he never called back and I had a difficult time getting a shuttle arranged to come get the car. Your staff should know who is working and who is not. Also anyone could have arranged the shuttle when I first called. This was frustrating
3/21/2026
Leslie T. VERIFIED CUSTOMER
Thank you. Good Experience. Taz was very nice & was good with communication & demeanor.
3/21/2026
Nikita F. VERIFIED CUSTOMER
The entire service team was great. I needed to reschedule my appointment and they were very accommodating. I can’t remember the first two team members names who I spoke with on the phone but Victor was the person who helped me when I arrived. He also called to let me know my car was ready, gave me updates without pressuring me to schedule recommended services, and answered the many questions I had. Great service team!
3/21/2026
Lillian W. VERIFIED CUSTOMER
Excellent with answering all my questions and good service offered by him
3/20/2026
Delorean J. VERIFIED CUSTOMER
Omar was very helpful and courteous.
3/20/2026
April M. VERIFIED CUSTOMER
John Jeffries did an outstanding professional job and I give you the highest score possible. I was more than happy with the service that I got from Honda of Oakland. John made my experience getting my Honda serviced a very positive one! Thank you John your the best! Aprill Marshall
Satisfied customer
3/19/2026
Leilani V. VERIFIED CUSTOMER
Hong explained everything in detail regarding my car and I am very happy with it.
Thank you so much!
3/19/2026
Sherry M. VERIFIED CUSTOMER
I have know problem with my advisor he’s a great manner person. John has been excellent in my book. He’s very professional. He knows his job and I think he’s excellent above excellent he make sure he meets the needs for my car when it gets service. Been with Honda Oakland since 2009/2010. I really appreciate you all.
3/18/2026
William I. VERIFIED CUSTOMER
John was terrific.
3/18/2026
Luis M. VERIFIED CUSTOMER
Yes, the service was clear, precise, and fast; he explained everything to me very well.