5 star service by tommy. Takes good care of me everytime. Fast and efficient thank you so much.
3/16/2026
Irma N. VERIFIED CUSTOMER
John was great actually. Knowledgeable, had a good pace, took care of my concern, knew what to cover about my car, and recommended the best options for maintenance. Good job!
3/15/2026
Ayanna Z. VERIFIED CUSTOMER
John Jeffries provided me with excellent customer service. He was very professional and helpful. Thank you!
3/15/2026
Emily C. VERIFIED CUSTOMER
Omar was friendly, professional and helpful!
3/14/2026
Douglass C. VERIFIED CUSTOMER
You are nothing but a gang of thieves in my opinion. I brought my car in for repairs but I was told that it didn’t need to be repaired. Nonetheless I was billed almost $500. Outrageous.
3/14/2026
Emi K. VERIFIED CUSTOMER
Thank you!!!
3/14/2026
Dennis C. VERIFIED CUSTOMER
Omar was great!
3/14/2026
Maviyah L. VERIFIED CUSTOMER
Taz handled herself in a very professional manner, very friendly and certainly was specific in answering my questions being fully aware of of what she was doing. I was very impressed.
3/14/2026
**** W. VERIFIED CUSTOMER
Victor is the best
3/14/2026
Daniel L. VERIFIED CUSTOMER
Excellent customer service
3/13/2026
Robert S. VERIFIED CUSTOMER
Way too expensive. I have been a loyal customer, bought 2 cars there and always brought it there for service but this was over the top. Mr Hong got me a little discount but hardly noticeable. I will be looking for other places to service my car.
3/13/2026
Jan Roy. VERIFIED CUSTOMER
Excellent customer service!
3/12/2026
Cameron B. VERIFIED CUSTOMER
1. Pricing is out of control.
2. I wanted to get my tires changed and they discovered after they pulled the tires off that they did not have the tires. I think I may have been charged some labor for there doing that, which probably should not have been(not certain about that though).
3. The quote of nearly $6K seems high for fixing an oil leak, but will validate that for myself with an outside mechanic. Nearly $5K after the so called discount. This is after paying nearly $4K on a major service which also seems excessive. Ironically, the strategy of gauging the customer for as much as you can get means that you may get the initial business, but I will most certainly be looking elsewhere going forward, particularly for a 10 year old car.
3/11/2026
Ayanna Z. VERIFIED CUSTOMER
Thank you for providing excellent costumer service Hong.
3/11/2026
Romana C. VERIFIED CUSTOMER
Service was excellent and done on time thank you very much
3/11/2026
Robel S. VERIFIED CUSTOMER
It’s unfortunate that when I got home, I discovered the entire tint had been removed from the small driver-side window. I was told that only about a quarter inch of tint on the larger window had been scratched, which was noticeable. While I understand Honda will cover the cost, it would have been helpful to receive the full explanation upfront.
3/10/2026
Parvin M. VERIFIED CUSTOMER
Great service by Victor. Was clear as to the services to be performed and kept me apprised. Overall positive experience at Honda of Oakland. Thank you!
3/10/2026
Maria L. VERIFIED CUSTOMER
I had scheduled an appointment at 1100.
I stayed in the area, without being verbalized a “promised by” time. Assuming that I would be out within a reasonable time. I was given my car back nearly 6 hours later. This was for an oil change only, as I was told upfront that they would not be rotating my tires because “they look worn out”. When I asked why, they stated “it’s against our policy because if anything were to happen to you then we would be held liable”. So, even without the standard tire rotation, I waited almost 6 hours near the area and for a routine scheduled oil change.