Communication is NOT clear regarding scheduling appointments, drop offs, and the order of vehicles getting serviced. I had scheduled an appointment and made arrangements based on a 7:45 appointment. I have done this exact same thing tons of times with no issue. I make 745 appointments and drop my car off the night before. It gets serviced first thing and I can avoid missing work. I had to call at 8:10 and my keys had not even been picked up from the drop off box. I didn’t get my car until after 11:00. She called me to confirm service at 8:30. I communicated that I needed my car done ASAP as I had made work arrangements. When I called back to check on the status I was told other cars were serviced ahead of mine since I wasn’t waiting in person. This was NOT communicated to me at any point on the phone with her when I told her I needed my car asap when I spoke to her at 8:30. I feel that I was talked to extremely condescendingly by the service agent. I have been a loyal customer for years but I am done. Will be taking my business elsewhere. I will not spend the kind of money car services and purchases require to be talked to like this. Very disappointing.
12/18/2024
Bill S. VERIFIED CUSTOMER
Excellent service. All professional.
12/17/2024
Thomas D. VERIFIED CUSTOMER
Well done
12/17/2024
Robert F. VERIFIED CUSTOMER
I'll need to bring the car back in for more thorough diagnostic because there was not enough time today for a needed smoke test.Ill do that when I can leave the car with you in the coming days.
12/17/2024
Savannah M. VERIFIED CUSTOMER
Honestly was kinda slow! But otherwise good! Appt was at 9:15 and we didn’t leave until around 11 ish
12/17/2024
Suzanna S. VERIFIED CUSTOMER
MATTHEW A FINE SERVICE DEPT WORKER
12/17/2024
Takahiro N. VERIFIED CUSTOMER
Because I’m not **** Tokishi Yokomota, Remove my telephone number from your data base and have your advisors verify correct customer contact information instead of just plugging in any random telephone number.
12/17/2024
George B. VERIFIED CUSTOMER
Thanks for timely updates and communications !
12/17/2024
Larry W. VERIFIED CUSTOMER
Staff is excellent!!
12/17/2024
Hershel G. VERIFIED CUSTOMER
The team was courteous, helpful and was able to service my vehicle to my utmost satisfaction.
Thanks,
Hershel
12/15/2024
George D. VERIFIED CUSTOMER
She did a excellent job!!
12/14/2024
Ron S. VERIFIED CUSTOMER
Everything was fine. Everyone was very nice.
12/14/2024
Nancy L. VERIFIED CUSTOMER
I had an appointment scheduled for 1:00. It was well after 3:00 before my job was finished. I felt like that was a long time for a service. Also, when I spoke to the advisor about an issue I was having with the lift gate of my vehicle, he indicated it was just a simple fix. It just needed to be "reset" and told me how to do the reset. He didn't offer to reset the vehicle. I was at your service center to have my car serviced. I felt like that was something that should have been offered not me being told how to service my vehicle. I finally pushed to have it looked at by the service men and it was found to have issues with the lift motors. I had a 2014 Toyota Highlander previously taken care of by the service department at Toyota South and felt the service department went out of their way to make my experience efficient and satisfactory. I have been back with South the last two visits and left feeling frustrated. The service I received in the past is not the same that I have experienced with this vehicle.
12/14/2024
Anthony D. VERIFIED CUSTOMER
Great service department
12/13/2024
Shane H. VERIFIED CUSTOMER
$95.28 is a ridiculous price for an oil change especially when you have to wait just shy of 2 hours for it to be complete even though you was 15 minutes early for your appointment.
12/13/2024
Leslie R. VERIFIED CUSTOMER
Everyone was so nice friendly had smiles and helpful. I had some questions and they answered every one of them. I will continue to bring my car there to be serviced. It was a very pleasant experience . Thank you
12/13/2024
Not-Provided U. VERIFIED CUSTOMER
Great service! More than you could ask for! Excellent!
12/12/2024
Gregory R. VERIFIED CUSTOMER
Charlotte was very professional and did a great job. She was friendly at check in and after the service was completed explained all the multipoint inspections information.
12/12/2024
Toni D. VERIFIED CUSTOMER
Dalton was super nice and explained things very well