Toyota South Auto Repair Service

I had an appointment for 3:00 for a simple tire rotation. I waited for over an hour and a half!! Why the hell did I have an appointment? Two strong suggestions: 1-Schedule appointments further apart so customers don’t have to wait so long. 2-When the service department is so backed up that it’s obvious that upcoming appointments won’t be able to start in a timely manner, call the customer(s) to reschedule. Our time is important too, you know. Now that my extended warranty has expired, I will go elsewhere for service if this crap happens again.

It took longer than it should have and I had hoped it would have been washed.

Tad bit more expensive than thought. Unable to perform all tasks I desired. 4 wheel alignment pulls little too much to left at speed. Although I was happy with service staff and timely response to all inquiries. I will return for future service in all probably. As No one is perfect. Not even me ????

Very satisfied with service. I will return and also recommend your agency.

I arrived for my oil change appointment around 10:30 A.M. As Mr. Hinds was checking me in, I mentioned that my vehicle's tires may be due for replacement. He checked each tire's tread with a gauge and said each tire was at a 4, and Toyota South recommends replacement when tire tread reaches a 3. We then discussed that October was a tire sale month, so I agreed to replace the tires during this appointment. After choosing the new tires, Mr. Hinds told me I should expect to "sit awhile" in the lobby because a few customers ahead of me were also buying tires, and the garage only had one station for balancing and aligning tires. I moved to the lobby and expected a two-to-three hour wait. I waited for the entire rest of the day for approximately 7.5 hours. I was disappointed that Mr. Hinds gave me no updates throughout the day about the status of my vehicle although he entered the lobby numerous times to interact with other customers. Finally, Lillie Webb noticed I had been waiting for hours and checked on me. She told me Mr. Hinds shift had ended by that point and explained that some of the tire processing equipment had not been working properly throughout the day. Ms. Webb promised that she would check on my vehicle's status and do everything in her power to make things right. Approximately an hour or so later, my vehicle was ready for checkout, and Ms Webb applied some discounts because of the long wait. All of the service reps, including Mr. Hinds, worked hard all day to manage customers and vehicle check-ins and checkouts. I simply wish Mr. Hinds would have made an effort to give me some update on my vehicle over the 7.5 hours I waited patiently in the lobby. I deeply appreciate Ms. Webb's concern and efforts to help me at the end of a very long day.

Every time I go to pay my bill it’s always higher than it’s supposed to be. I ALWAYS provide my own motor oil. I always buy my tires from Toyota South. I ALWAYS ask for an oil filter and ask for a free tire rotation. They always get the correct price AFTER I tell them If my wife or other family member went to get the oil changed they wouldn’t know this. I would really like this matter resolved once and for all. Thanks

Y’all service was perfect, I guess.But today on the way back from the maintenance, I noticed that my car's tires were very unbalanced and the steering wheel was vibrating. I'd like to have it checked in the near future.

I truly think you for the free oil change and service today. The staff is always friendly and kind. Only feedback I have as I did ask for my truck to be washed and they did not do it. Other than that 100% satisfied.

Dylan was spectacular, he takes really good care of me and my vehicle. The service guys always do an amazing job.

No comment

Great service

Charlotte did an excellent job. Very professional and knowledgeable. Thank you

Very good service

The whole service department is amazing. Lillie has gone the extra mile to make every service enjoyable.

All is ok. I will figure out the situation without her help. Thank you.

Blond hair service woman accused me of lying when I said I had only received just one key remote for my car when I bought it. I got upset. She was rude and argumentative. I had to ask for someone else to assist me. A bearded service man came out and listened to me and went and spoke with sales who had confirmed what I said and he got someone to make the metal slider key for my new key remote (the second one for my car). Additionally, no one in service, pointed out the piece of wood stuck in the tread in my back right tire and my tire lost air pressure yesterday and went flat when I was driving. Thursday morning Citation Drive in Lexington, KY a truck had lost small blocks and small pieces of wood in both lanesfrom Georgetown Road to Sandersville Road and I tried to avoid them but apparently to no avail. Sorry I don’t know anyone’s names. It was the second time to have my car serviced at Toyota South. I have gone to Toyota on Nicholasville for last 33 years.

Labor cost is tooooo high!

I needed my truck done by a specific time and they went and made sure it got done with plenty of time to spare!

Always great, professional and courteous. Thank you!!

Great job today!