I was not satisfied with this visit. Just like my last service visit here, I had an appointment but still ended up waiting about 3 hours with very little communication or explanation. Having the same long wait and poor communication two visits in a row for routine service feels unreasonable and aggravating, and it makes me reluctant to return
7/19/2026
Frances B. VERIFIED CUSTOMER
Very courteous &
Professional
7/18/2026
Rose Alice. VERIFIED CUSTOMER
Ashton took care of my needs and concerns with neighborly friendliness and zero pressure to do anything I didn’t want to do.
He was an outstanding customer service rep in the service dept. helping me with my new used car 6 month check up and tire rotation, as well as helping me purchase the service plan covering upcoming maintenance needs.
7/18/2026
Garry J. VERIFIED CUSTOMER
Matt is a great asset to your company. I appreciate his knowledge and insight on our vehicle and he has good communication skills !
7/17/2026
Ralph S. VERIFIED CUSTOMER
Everything great
7/16/2026
Devon D. VERIFIED CUSTOMER
Dalton was extremely helpful! He made sure everything was taken care of and I didn't have anything to worry about. I would recommend him to anyone!
7/16/2026
Chris Q. VERIFIED CUSTOMER
Due to technician inefficiency, work on my car hadn’t even started 1.5 hours after appointment time. After another technician started on my car, it was discovered that the wrong part had been ordered. I left the dealership having wasted 2+ hours. The service advisor was professional, courteous and honest. My concern from this visit was technician inefficiency.
7/16/2026
Shaunna E. VERIFIED CUSTOMER
I paid for a 12 point inspection, for the 2nd time in a row, that was not completed honestly. What else has been done incorrectly that I've paid for?
7/15/2026
Fred P. VERIFIED CUSTOMER
Thank you Matt! Some of the Toyota dealerships try to upscale you with things you don’t need. Thank you and your team for a job well done.
7/15/2026
James W. VERIFIED CUSTOMER
This is probably the second or third time I’ve came in for an appointment while the service area customer service workers have COMPLETELY ignored me upon my entering. Instead of greeting me, the woman behind the counter continued on her personal conversation with two other male employees about her son and dog which was requiring surgery. Only about after approximately 15 seconds did she pause and say she will be with me in a moment because the system was having trouble, before going right back to her conversation with the other men. This happens frequently at this location, you come into the service desk area and the workers, in every case female employees, see you come in, don’t say “hi” even, just go back to whatever they’re doing and you’re just left standing there looking around waiting for someone to talk to you.
7/15/2026
Tim W. VERIFIED CUSTOMER
She was a pleasure to work with!
7/15/2026
Lisa M. VERIFIED CUSTOMER
In all the years I’ve been coming to Toyota it never took so long for service.I had an appointment at 4:15 for an oil change and to have my tires rotated and it took an hour and 45 minutes.
7/14/2026
Charles L. VERIFIED CUSTOMER
The techs were standing around talking instead of working on my truck. I could have been out of there 25 minutes sooner. Also the car wash missed several spots Billy did vacuum drivers side. Thank you Billy.
7/14/2026
Jordan G. VERIFIED CUSTOMER
Always spectacular service from Charlotte.
7/14/2026
Danny B. VERIFIED CUSTOMER
I made an appointment to have my 15k mile service done at 4:30 pm, and arrived at that time. My car was not in the service bay until over an hour later. I was not able to leave until after 6:00, and I missed a meeting I needed to be at due to the length of time I sat waiting. I expected that an hour would have been plenty of time to complete this maintenance, and it would have been had my car been serviced at my scheduled appointment time.
7/14/2026
Wendy M. VERIFIED CUSTOMER
At this appt and my last appt - I was there for 3 plus hours. This appt was set for 10AM and was for a tire rotation and balance only. I assumed 2 hours would be enough. After 2 hours and 15 min I was told it would be another hour. Thankfully I had cancelled my appt in Lexington at 1:30 because I would have been charged a $50 no show fee. I do appreciate being shuttled by Toyota 5 miles away to meet friends so I didnt miss that. From now on I will sched an 8AM or a 2 PM appt and hopefully that will be more time conducive.
7/14/2026
Brenda G. VERIFIED CUSTOMER
very helpful. explain easy to understand.
7/14/2026
Wendy C. VERIFIED CUSTOMER
I really like the pick up and return aspect. So convenient. Car was washed and vacuumed too. A very nice touch.