Just a tire rotation and multi check service. Checked in after being there an hour and 20 min. I was told it had just been pulled into the shop then. There were only 3 people in the waiting room at the time and I had an appointment which I was on time for. I was told they were "slammed" which they didn't appear to be. Not a very good experience
4/11/2026
Herbert T. VERIFIED CUSTOMER
I’m not sure exactly what happened but I was confused for another customer and ultimately questioned the service I received. It took way too long for a simple oil change. Honestly I will probably give it another go and if it’s not better next time I’ll just go somewhere else.
4/10/2026
Rebecca P. VERIFIED CUSTOMER
I had an appointment at 7:30am and I was waiting. It was 9:40am before my vehicle was ready. I only had an oil change and a tire rotation. 2 hrs and 10 minutes was too long for this service. The only explanation was that I was told that they had to go get oil. Even with this, should not have been 2 hours and 10 minutes.
Dennis Prater
4/10/2026
Ben B. VERIFIED CUSTOMER
The experience today was great. Charlotte was a wonderful person to work with. She made sure I was well informed, and she seemed to have a great sense of customer relations with her personality. I would highly recommend this experience again.
4/10/2026
Ken G. VERIFIED CUSTOMER
Lilly was very helpful with my issue. The service provided was prompt and to my satisfaction.
4/9/2026
Kathryn P. VERIFIED CUSTOMER
Charlotte was very friendly and knowledgeable
4/9/2026
John G. VERIFIED CUSTOMER
Service was fast,I was first one in,and out quickly
4/8/2026
Robert S. VERIFIED CUSTOMER
I trust Gates auto mechanics competency. Wonder why my car wasn’t washed - I thought that part of the service, but, suppose not.
4/8/2026
Lois D. VERIFIED CUSTOMER
Dalton was very professional.
He did a great job.
4/8/2026
Ken G. VERIFIED CUSTOMER
Courteous, helpful and expedient
4/8/2026
Francesca T. VERIFIED CUSTOMER
Thank you. You guys did a wonderful job. I will definitely recommend my friends and family to buy their vehicles here.
4/8/2026
Terri G. VERIFIED CUSTOMER
Issue was fixed in a timely manner. Any chance of getting a Toyota Service center in Winchester? If not a sales lot tgen a facility for Toyota Service and Maintenance.
4/8/2026
Cailin D. VERIFIED CUSTOMER
Ashton was great and provided wonderful customer service! He explained all of the services I would need done and at what mileage I should expect to do them. He explained what maintenance was most necessary to have done and was very polite and helpful!
4/8/2026
Matthew N. VERIFIED CUSTOMER
Following completion of service, several glass cups that were left in the back seat were shattered. When I attempted to call, I was transferred to the service manager. Each time I was transferred, there was no answer.
4/8/2026
Paul S. VERIFIED CUSTOMER
Lily was very friendly and excellent communication!
4/8/2026
Vivian H. VERIFIED CUSTOMER
Toyota South is a very friendly and professional to work with. Thank you for being so accommodating to your customers.
4/8/2026
Sondra H. VERIFIED CUSTOMER
Dalton has helped us before and always gives us 100% of his time, expertise, and his efficiency!! He is a great asset to your place of business.
4/7/2026
Ronald S. VERIFIED CUSTOMER
The young man was wonderful but not always happy with my experience in the repair department. Money is the most importance thing at Toyota south not the customer.
4/7/2026
Brad R. VERIFIED CUSTOMER
Matt was superb!! I was informed about all the service during the process. Additionally, he broke down future service needs by priority, price and part specific costs. Matt is an excellent advisor, and he’s our go to now.
4/7/2026
John R. VERIFIED CUSTOMER
Darren was such a great salesman. Helpful in every way! Service team is fantastic as always!