Toyota South Auto Repair Service

Absolutely love Toyota South! I had a safety concern with my Tundra and they were able to fit me in for a safety inspection that day. Charolette and the Master Tech listened to my concern and was able to immediately resolve my issue.

Dalton was friendly, efficient and called me immediately after the text about my car being ready arrived.

My wife was satisfied with the service of the vehicle. Thank you all so much

Good service.Thank you!

Excellent service and very knowledgeable

I always trust my service with Lillie - she is amazing!!! Thank you Lillie

Don’t appreciate being quoted $120 for an alignment then being charged $20 more than quote for “shop supplies” when no shop supplies are needed for an alignment besides maybe 1 pair of latex gloves which surely doesn’t add up to $20 I think this is just a way to up charge the customer and don’t agree with it.

Service was quick and accurate. Staff knowledgeable and friendly.

I missed the comment section on the first survey. We’re satisfied with Trevor but we are not satisfied with the battery being dead twice in 6 weeks. I don’t feel confident the car will start each & every time we need it. It tested ok today but obviously there’s a problem somewhere that needs to be addressed. This is also not the first battery & we had the same issue when the car was first purchased. This resulted in a new battery & this is behaving the same way.

Matt was courteous and professional in the service.There is always exemplary.

Added comments but timed out. Bad service department experience

Thanks

The job was completed in the time shown when I checked it in.

I am disappointed with a $37.20 charge for shop supplies. I seriously doubt the services performed used $37 of misc supplies. Otherwise, your personnel were courteous and professional as always.

Matt was not the issue at all. He was fine. However, I dropped my car off at 10am and was told it would take a couple hours. I drove all the way from Georgetown with my 5 month old baby to have this done and had planned my day around it taking a few hours. By 1pm, I had not heard anything at all regarding an update, so I called. All I was told was that it was “in progress” and that she couldn’t give me an estimate at all. I then called back at 3pm because I had still not heard anything. After getting voicemail and then finally being called back, I was told it would be done by 5pm. It was only then that I received any text message about my car, so I’m under the impression it wasn’t even started until 3pm. I just think it’s unprofessional that you have appointment times and then 4 hours later, the car still hasn’t been started and no update has been given to the customer had I not called first. I understand things happen and you all get busy, but some better communication would have made the situation a lot smoother on my end. It also would have been nice to know from the start that it would have taken 7 hours to fix so I could have planned accordingly, or again, like I said, just having someone contact me so I’m not just out trying to kill time with an infant for the entire day.

The personnel were very efficient & professional. They were pleasant & helpful. I 'm going to mention Toyota South to friends & neighbors.

Dalton was such a nice and respectful young man. A definite asset to the service department! Was very good at explaining things to me! ✝️✝️✝️

Very prompt, and I didn’t wait too long.

Whe I can in for my service appointment there were 4 employees but only one appeared to be working. When I was finally waited on after standing there for several minutes Charlotte acted like I was bothering her. The lady that arrived after me and have the same services received her vehicle before me. I told them an issue with a sensor and it was never addressed. The worst experience I’ve had there. I am buying a new Toyota soon and this made me consider looking at different dealerships. Is Lily no longer employed there? She never made me feel like I was a bother.

Charlotte was very knowledgeable, informative and prompt.