Everyone was great from beginning to end! Amazing as always.
3/8/2026
Sarah B. VERIFIED CUSTOMER
All was good
3/8/2026
Frank M. VERIFIED CUSTOMER
The recall work was completed today on my RAV4 Prime, which I appreciate Toyota honoring. The recall instructions describe two levels of correction. The basic level is to install a protective boot over the rear electric motor connection if the connection is not corroded. If corrosion is present, the recall notice states that the entire cable should be replaced.
I have photos of the connection showing corrosion prior to the recall service. I was hoping that Toyota would issue the recall. It appears that only the boot was installed and the cable was not replaced as outlined in the recall instructions.
Thank you for following up.
3/7/2026
Matthew R. VERIFIED CUSTOMER
Awesome job and quick service
3/7/2026
David J. VERIFIED CUSTOMER
Toyota South are kind, professional folks who genuinely provide great service to all! Charlotte was very helpful and patient in answering all of our questions. Customer service is a ten out of ten and highly recommend them to everyone!
3/6/2026
Barry C. VERIFIED CUSTOMER
Thanks for the service.
3/6/2026
Jamie S. VERIFIED CUSTOMER
Ashton was great. Some of the other team members seemed a little less friendly though. One of the ladies working asked Ashton if his pants were unzipped or something and you could tell he was embarrassed by it. She didn’t say it privately.
3/6/2026
Kayla M. VERIFIED CUSTOMER
I’ve worked with Trevor a couple times now and everytime is always such a positive experience. Very personable and makes you feel valued. Always very friendly and quality work from the team!
3/5/2026
Robert B. VERIFIED CUSTOMER
Keep on Keeping on.
3/5/2026
Karen G. VERIFIED CUSTOMER
Dalton was outstanding as always! Excellent service and a great atmosphere.
3/4/2026
Dakota P. VERIFIED CUSTOMER
Trevor was helpful as always, he answered some questions I had, happy that he took the time to answer them.
3/4/2026
Michael R. VERIFIED CUSTOMER
Trevor gave me an estimate and keep me up to date on repairs
3/3/2026
Mark F. VERIFIED CUSTOMER
Arrived at Toyota South for a door lock actuator repair. Was quoted a price to replace it to which I said it was warranty repair. Then, told me they didn’t have the part and it would have to be ordered and I would have to schedule another appointment after taking off from work. Then, they found the part that was held for the repair. I go in and wait a little over an hour and they come back to tell me it’s they held the wrong part and it would have to be ordered. I am yet to hear if this part has been ordered or what their plan of action is to get this fixed. I expressed my dissatisfaction with the customer experience manager. I bought this car based on the good service I had experienced in the past. It seems there’s been a change that is not a positive one lately!
3/2/2026
Glenn A. VERIFIED CUSTOMER
Excellent service.
3/1/2026
Earl B. VERIFIED CUSTOMER
Staff is nice
3/1/2026
Becky B. VERIFIED CUSTOMER
Excellent customer service!
3/1/2026
Branden M. VERIFIED CUSTOMER
Ashton offered a great experience while getting my corolla cross serviced.
3/1/2026
Taja B. VERIFIED CUSTOMER
While the mechanical service was completed, my vehicle was returned in an unacceptable state.
My wheel lock key is missing. This is a significant safety and liability concern, as I am now unable to change a tire in an emergency. I am requesting that the service team locate my original key or provide a replacement set.
Personal items from my dashboard storage were found scattered across the floor of the car. Returning a guest’s vehicle in this condition shows a complete breakdown in quality control and respect for property.
I would like a service manager to contact me regarding the retrieval of my wheel lock key.
2/28/2026
Phillip W. VERIFIED CUSTOMER
I’m well pleased with the professional courteous I received from Toyota South.