Heart City Toyota Auto Repair Service

Bernie was a good listener and inspired confidence. Everyone was respectful.

Other than the fact that the four wheel alignment cost seemed to be high compared to the shop I use for my other vehicles, I was completely satisfied with everything.

I appreciated the way that Trevor kept me informed throughout the process.

Manager reviewed all my records and inform me that I was essentially current on any normal repairs.End inspections. So I was real happy with that.

The tire techs did a wonderful job on my tire. Not only did they check my treads/put air in, but they also ran a test on my tire pressure monitoring system and let me know which one was defective. I’ll always trust my Toyota at Heart City

We have been around Heart City customer for more than 20 yrs Just very disappointed not seeing new cars on your lot for last several yrs is disappointing.

Thank you

Great service

Felt well taken care of and heard. Thank you!

Rick has always been helpful and keeps me very informed.

Great service !

Had a pretty long wait but….

Thanks!

You lost a customer on the repair side of things. Around the start of this year I took my Prius into your dealership. In this stop I checked my brake pads. I heard two things from the repairman. One it was just rust on the rotors, two that my brake pads had not worn out and were very much fine. Fast forward to 08/18/25. I came in today and spent nearly 200 dollars to test my struts, change my cabin filter, and rotate my tires/check my brake pads. I was told that I needed to replace all the above, that this would cost me nearly 3,500 dollars for the repair. I inwardly started to hyperventilate. I was thinking the repair would be a fraction of the cost. I called my personal mechanic to schedule an appointment. This never happens, but he told me that he had free time right now. So I drove to his shop, watched him do a few tests of my struts, and check my brake pads. He said the struts were worn, but when he pushed down on the hood, the car did not bounce. He also took a tire off and checked the struts and brake pads. He told me that the brake pads still had padding. I have a Prius with regenerative braking. That still has about 10,000-15,000 miles of brakes left on these pads. Needless to say I now doubt heavily Heart City Toyota’s mechanics shop. I have had this mechanic for years, and he has been my parents mechanic since I was young. He has not lead me wrong. I came to Heart City Toyota because I thought they would know my car better in regards to the suspension. I now leave heavily questioning if it wasn’t more about charging people who have and/or willing to pay the nearly 3,500 dollars. Instead of getting a second, or in my case most likely third opinion. I spent nearly 120 dollars at your shop for some tests. Then 60 plus dollars and change for a cabin air filter. I know I can do better. I am letting you know in the hopes that you can as well. I don’t mean that to insult anyone. I want the best for your dealership. You can imagine though my frustration. If someone reads this, perhaps I maybe helping Heart City Toyota and anyone else who choses to repair their vehicle there. So this is why I am revealing my experience. I wish for whoever reads this a good day.

Easy job done quickly.

Everyone there was very nice to me

Very friendly people!

Thank you

Trevor did an excellent job in conveying the staus of my vehicle, repairs needed, and associated cost! Very professional! Great communication skills!

seems like a nice and friendly gal