This is the second time my vehicle goes in for service. Both times we mentioned issues with a front plastic piece under drivers seat always unsnapping. Both times I was told it was just out of place. I know this.
I keep snapping it back myself. I was assured all was good. Now again, I get in my car and it’s out of place AGAIN.
Quite disappointed this issue isn’t fixed. Could we order a replacement part instead of trying to blame how we’re getting in and out of the car.
7/12/2025
Gregory H. VERIFIED CUSTOMER
Took good care of us????
7/12/2025
Donald R. VERIFIED CUSTOMER
Will oblige
7/12/2025
Becky H. VERIFIED CUSTOMER
Great service and gentleman
7/12/2025
Dean B. VERIFIED CUSTOMER
Service was completed in timely manner.
7/12/2025
Kelly G. VERIFIED CUSTOMER
Trevor was absolutely fantastic to work with. He kept me well informed about what was happening with my vehicle. My vehicle's issue was challenging for the team to diagnose and required ordering parts on two different days. Trevor took the time to inform me and helped me feel the process was transparent and that I was updated as much as possible. I appreciated his customer service!
7/12/2025
Robert R. VERIFIED CUSTOMER
You did very well in helping us
I would like to make an appointment with Trevor regarding a little **** damage that had occurred while we were driving and left a small dent on the hood and a chip in the paint
Trevor mentioned there is someone that comes in to do paint repair
I would love to make an appointment ****-****-xxxx. Thank you so much.
7/12/2025
Beatrice E. VERIFIED CUSTOMER
Amber is super
7/11/2025
Patrick V. VERIFIED CUSTOMER
Thanks for taking care of all my Toyotas!!!
7/11/2025
Laura S. VERIFIED CUSTOMER
????????
7/10/2025
Debbie B. VERIFIED CUSTOMER
He was very kind and friendly. He also found some liquid on the ground where my car was parked and before I left he had them put it back on the rack to make sure it was not coming from my car, as he knew we were going to driving that car to Florida in a few weeks. That’s concern! You have a fantastic employee in Trevor. He deserves reconigition of some sort!
7/10/2025
Kelly S. VERIFIED CUSTOMER
Amber is a quiet RockStar on your team. She makes my visits completely stress free and I really appreciate that after a long day.
7/9/2025
Robert Z. VERIFIED CUSTOMER
Trevor was great to work with. He was professional, courteous, and understanding.
7/9/2025
Linda N. VERIFIED CUSTOMER
I never had a problem with toyota
7/9/2025
Laverne B. VERIFIED CUSTOMER
Thanks for a job well done.
7/8/2025
Karen F. VERIFIED CUSTOMER
So grateful Bernie was there on July 3rd. He was so kind, knowledgeable and helpful. He made a really bad day better. He was a straight shooter when it came to what was wrong with my car and what to expect. I wish he and heartcity were in Illinois. Would gladly switch to this dealership.
7/8/2025
The David. VERIFIED CUSTOMER
Thank you.
7/8/2025
Mary K. VERIFIED CUSTOMER
I've been doing business with Heart for over 15 years and have always been satisfied with everything.
7/7/2025
Paul M. VERIFIED CUSTOMER
Amber was very helpful and attentive. Updated the status of my service as soon as available. Thank you for the great service!